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RRC review status randomness


Stephen Toop (11112223) | asked Sep 01 '14, 11:20 a.m.
 Hi,

RRC 4.0.6

We are seeing some strange behaviour on a review.

1. When hovering over the review results of one particular user their percentage complete changes.
we know they are 100% complete but the display changes from anything between 16% and 96% on each refresh of the browser. Any user can see this happening in their own browser. All other users show their correct completeness

2. Another user cannot save their review results we get IR CRRRW7302E Your changes were not saved because the review state changed.... Error
Again all other users are fine

We are trying to work out a sequence of events that causes 2 and so far have closed in on these:
1. Create a review
2. Add the user
3 Add some artefacts
4 Start the review
5 User reviews some of the artefacts
6 Pause the review 
7 Add some more artefacts
8 Restart the review
9 User refreshes the review in her browser (in fact every one does)
10 User cannot save review results 
11 All other users can

We have checked license allocation, roles and permissions etc and nothing untoward there.

Has anyone seen and therefore resolved either of the above issues?

Thanks
Stephen Toop

One answer



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Mallikarjuna Kandala (1161121) | answered May 12 '15, 12:09 p.m.
We too face similar challenge. Please help.

Thanks in advance!

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