Review Saving error
Stephen Toop (101●1●22●23)
| asked Aug 16 '13, 12:26 p.m.
retagged Aug 19 '13, 11:54 a.m. by Laura W. Hinson (161●2●6)
RRC 4.0.1
A user has made a change to an artefact in a review but when they try to save they get this error: The review voting results cannot be saved. hide details ID CRRRW7302E The review state has changed on the server; therefore, your changes could not be saved. ParticipantResultSaver._saveParticipantResult was called to save your votes for review 'XXX' but received abnormal response code 409 We have tried closing the browser/logging in through another system but the error persists. Has anyone seen/resolved this? Thanks Stephen Toop |
3 answers
A better error message is definitely needed.
We should also be checking that when you add a user to the review. There's an existing work item for that: don't allow adding users to a review that don't have permission to open and comment on artifacts (68040) Comments Yes, I opened a defect to update this error message with additional information.
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QUESTION :
I don't see a need to open a new question after reviewing the above information. In our case, we are facing exactly same issue in the DNG 5.0.1. Here is the message : ID CRRRW7302E Your changes were not saved because the review state changed on the server. Ensure that you have a valid RM license and the appropriate permissions for the RM project and the review. Then, refresh the browser and try to make and save your changes again. If the problem persists, ask an administrator to check the server status. ParticipantResultSaver._saveParticipantResult was called to save your votes for review 'xxxxxxxxxxxx' but received abnormal response code 409 However, in our case the review is still "in progress" state and not "finalized" yet. When one of the user with the role "Author" & license : Rational DOORS Next Generation - Analyst-Floating & Rational Team Concert - Developer for IBM Enterprise Platforms-Floating. When user selects the check box of the review and click on "Reviewed" or "Reviewed with comments" , it just shows above error in all browsers. I dont see any significant messages in the logs.. Please help. |
Your answer
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Comments
Hi Stephen,
I've seen this in the past in my own environment and using RM refresh options the review saved successfully.
I'm working with someone else in another environment where they consistently reproduce the problem. Right now we're trying to get a FireBug trace to see what is captured with the 409 error code appears. I'm hoping the trace will tell us what is wrong with the review. Maybe this can help you diagnose the problem as well.
if this error is reproducible you could get more information when using "?debug=true" option in the address bar of your browser.
https://jazz.net/help-dev/CLMErrorMessages/topic/com.ibm.messages.rrc.server/CRRRW7302E.html suggests checking the server status. You might want to check the server logs to see if there is anything helpful.