Unable to load /rrdi/econtentstorestep status:500

Renato Mori

JAZZ DEVELOPER (100●1●23●30) Aug 14 '14, 7:22 p.m.

Hi,
I'm using the setup wizard from Rational Insight 1.1.1.4, and in the step 2 (Configure Content Store Database) I'm getting this error while I'm trying to validate the information about the database.
Any Ideas?

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Francesco Chiossi

(5.7k●1●11●19) Aug 15 '14, 5:49 a.m.

Hello Renato,

to get more information about the error you can enable the trace logs for the setup application as explained in

Debugging the setup application process
http://www-01.ibm.com/support/docview.wss?uid=swg21638376

I would also check what you get in [Insight Install Folder]/setup/tool/JazzTeamServer/server/logs/jts.log

Best Regards,

Francesco Chiossi

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Question asked: Aug 14 '14, 7:22 p.m.

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Last updated: Aug 15 '14, 5:49 a.m.

Unable to load /rrdi/econtentstorestep status:500

Renato Mori

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Francesco Chiossi

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