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question asked: Aug 14 '14, 7:22 p.m.
question was seen: 4,822 times
last updated: Aug 15 '14, 5:49 a.m.

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Unable to load /rrdi/econtentstorestep status:500

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Renato Mori (100●1●23●30) | asked Aug 14 '14, 7:22 p.m.
JAZZ DEVELOPER
Hi,
I'm using the setup wizard from Rational Insight 1.1.1.4, and in the step 2 (Configure Content Store Database) I'm getting this error while I'm trying to validate the information about the database.
Any Ideas?

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Francesco Chiossi (5.7k●1●11●19) | answered Aug 15 '14, 5:49 a.m.
Hello Renato,

to get more information about the error you can enable the trace logs for the setup application as explained in

Debugging the setup application process
http://www-01.ibm.com/support/docview.wss?uid=swg21638376

I would also check what you get in [Insight Install Folder]/setup/tool/JazzTeamServer/server/logs/jts.log

Best Regards,

Francesco Chiossi

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