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RTC Screen Capture tool unable to launch the application to download.

Ashwath G (6623349) | asked Jul 09 '14, 3:57 a.m.

We are on 4.0.6 CLM

When we are trying to install Screen capture tool on IE 10 of 64 bit on windows 7 causing this error. In case of firefox is also issue exists.

Any work around to fix this. I have enabled java scripting for applets also enabled.

Here is the error.

How to resolve this..based on tool tip its clearly saying only IE 32 bit on windows 7 ,but is there any work round for 64 bit as well.
Thanks in advance.


3 answers

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Eric Jodet (6.3k5111120) | answered Jul 09 '14, 5:16 a.m.
 Hello Ashwath,
I can not see the error - may you please add it?

note to self:


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Ashwath G (6623349) | answered Jul 09 '14, 5:27 a.m.
Hello Eric,

Here is the error.

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Ashwath G (6623349) | answered Jul 09 '14, 5:39 a.m.
Unable to launch the application!

Invalid Rguments supplied{}

InvalidArgumentsException[Invalid Rguments supplied{} ]

Eric Jodet commented Jul 09 '14, 8:14 a.m.

 Hello  Hello Ashwath,

can you screen cap the error msg ? I would like to see it.
(I know - you can not use the screen cap tool - possibly use Paint)


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