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After Upgrade RTC from version 4.0 to 5.0 thro Scripts I got a non functional Server

Rafael Rodriguez Montes (23013129254) | asked Jun 30 '14, 8:55 p.m.

I'm moving from the version 4 to the Version 5, I want to take all my existing projects to the latest version of jazz, 
I followed the direction described here: Roadmap CLM UPGRADE 
 and after the finish the process I started the server and I got this: 
1 No apps linked
No apps


No project areas - No data 
no data

Donald Nong commented Jun 30 '14, 11:33 p.m.

Please check qm.log and jts.log files and see what errors are there.

Rafael Rodriguez Montes commented Jun 30 '14, 11:48 p.m.

I'm getting error about the authentication, but when you use the upgrate-jts scritp should include the list of all apps already right?

also I'm not having access to my project areas and my loging are not working

Thread-49]  WARN org.apache.http.impl.c
2014-06-30 18:00:07,635 [                     Thread-49]  WARN org.apache.http.impl.client.DefaultHttpClient       - Authentication error: Unable to respond to any of these challenges: {oauth=WWW-Authenticate: OAuth realm="https%3A%2F%2Fqmanager%3A9443%2Fjts", oauth_problem="invalid_consumer_key"}
2014-06-30 18:00:07,713 [                     Thread-49]  WARN 

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Rohit Balduwa (945511) | answered Jun 30 '14, 11:50 p.m.
edited Jun 30 '14, 11:51 p.m.
Hi Rafael

- Assuming the database is IBM DB2:
I would probably try to connect to JTS db using the username that you used during jts setup to see if the user id is locked or password expired etc if you have not used the instance owner itself. Like "db2 connect to JTS user <mydb2user> using <password>

Although absolutely unsure but to me it looks like there are some issues with database connectivity. Check if the applications are actually connected to the databases. You can run "db2 list active databases" on the db2 server to see if there are any active connections exists on the application databases, specially to the JTS db once you login to jts/admin.

- Please check the server and application logs.
- Also, check whether the Registered application's are listing fine in the jts/admin page.
- Do verify the licenses assigned to the user are now 5.0 licenses.

Rafael Rodriguez Montes commented Jul 01 '14, 12:40 a.m.

 I got this error, may that is the reason: 

CRJAZ2422E An error occurred finalizing the application migration. CRJAZ2642E The migration cannot continue because the application being migrated is not registered with the Jazz Team Server that is being converted for use as the application database.

any idea ho I can fix this?

Rohit Balduwa commented Jul 01 '14, 12:54 a.m.

Hi Rafael

Verify that the server.webapp.url property in the file for the application points to the public URL of the application. Verify that the Jazz Team Server database being migrated is the correct database with which the application was registered.

Also,please run the diagnostics for JTS,CCM,QM,RM and  paste the complete errors for each.
- What is the database server and application server you using?
- There is definitely some configuration issue in file when connecting to the database. Please verify that too.
- Copy and Paste the complete error you get on qm/admin status summary page.
Any errors you see for JTS , CCM and RM, paste those errors too.

Ara Masrof commented Jul 01 '14, 7:10 a.m.


In one of the screen shots you provided, the Public URI is set to:

Is the the same Public URI value for your existing 4.x installation? 

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