User Administration: Issue with Duplicate User Account

Hello,

I am facing a strage problem (with saving a user's email configuration) as there are duplicate user accounts in Jazz registry mapped to the same id. Error message attached.

I have gone through few other discussions here and understand that complete removal of a user account is not allowed; we can only archive a user account. Howerver, I am encountering a situation where removal of user account appears to be the only solution. Could you please offer any help here?

Background:
- CLM v. 4.0.2.
- Jazz registry is synched with LDAP for authentication
- Initially when the user account was set up there were multiple changes made and multiple user accounts were imported into Jazz from LDAP
- I could see at least two different user ids for this individual; the differnce exists only in the casing of the first letter of user id. One user id starts with an upper case 'K' and the other user id begins with a lower case 'k'. Rest all characters are exactly the same in both user ids.
- I have archived the id with upper case 'K' and removed RTC license from it
- The user id with lower case 'k' was also archived, license was revoked; this is just to ensure I have all records clean
- Later I restored the user id with lower case 'k' and assigned an RTC license; here I noticed even the user id with upper case 'K' also got the same license assigned to it automatically. This indicates both the user ids are still mapped to each other.
- I am still unable to make any changes to the user's email preferences and be able to 'save' those changes due to the same error.

Thanks,
Sourish