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question asked: May 19 '14, 6:46 a.m.
question was seen: 5,617 times
last updated: Jul 15 '14, 9:19 a.m.

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DPR-DPR-1035 Dispacher detected an error. - Rational Insight

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Prasad Annamdasu (154●5●36●43) | asked May 19 '14, 6:46 a.m.

Hi,

Our Rational Insight server is getting into hung state intermittently on windows environment and it requires a restart of webSphere application server to serve the requests again.

Insight is connected to the Oracle 11.2.0.3 database using 32-bit drivers.

As part of troubleshooting the queue limit for the report service is increased to the maximum of 900 seconds in the cognos configuration and also increased the proxy time out in the IHS configuration. however these changes didn't help us.

Error details from the cognos and WAS logs are attached.

Any suggestions on this is much appreciated.

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Prasad Annamdasu (154●5●36●43) | answered May 19 '14, 3:25 p.m.
 Hi, 

Looks like this is a known issue with Cognos 10.2.1. 

A temporary work around could be killing BIBusTKServerMain.exe  processes from task manager. By doing this all the reports started working.

More information about that known defect can be seen in the link below





 


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Prasad Annamdasu (154●5●36●43) | answered Jul 15 '14, 9:19 a.m.
My problem got fixed with the help of a hotfix from IBM.

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