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CLM 4.0.5 and DOORS 9.5.1.0 existing systems configuration issue


Cliff Sadler (62112) | asked May 07 '14, 4:40 p.m.

This should be one of the most used configurations, but I am hitting a weird problem.

I have set up my DOORS ERS repository and the RTC workspace with OAuth consumer keys and secrets, and added them as respective friends.  In RTC, I can add the DOORS ERS repository, or any specific project/module to the list of Associations in the project area just fine.  When I go to DOORS, login as Administrator, and try to add Remote Services Collaboration links for the registered RTC server, I get a login page for /Jazz, and a white window with the title OAuth-DOORS.  When I put my credentials in, the login page disappears, the process just hangs, leaving the blank window up, and no further action.  This is where I should be able to navigate to the project workspace to complete the collaboration links definition.

Did I hit a perfect storm of versions with a known issue, or did I leave out a step?  Nothing like 5000 different articles all trying to convey the same steps for configuration, but with varying versions and approaches......

My head hurts.

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Maeve OReilly (3813) | answered May 08 '14, 11:25 a.m.
If you got the Login window, you got past oAuth so that is probably OK.
Make sure you can login to RTC in Internet Explorer, that is what will be used to load the project list. 

If you have IE 10, you may have other problems and I would try a later client, 9.5.2.1 is on fix central.  http://www-01.ibm.com/support/docview.wss?uid=swg21642961

If you have DWA on http but RTC on https, move them both to be the same.  Both http or both https.  Browsers don't like you to mix https/http and IE won't necessarily warn you.  It can just block it and you get a blank dialog.  

If RTC is on https, and doesn't have a trusted certificate, is IE letting you in? You could try adding it to trusted sites and importing the certificate. 


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Maeve OReilly (3813) | answered May 08 '14, 12:02 p.m.
Also try paracetamol for the head and rebooting the machine with the DOORS client.  Be careful with any warning messages - they are coming from IE, sometimes you have to click No.  This is the case for mixed content warnings, No is the answer to 'Do you want to only display secure content'.  But how to get that dialog again if you accidentally agree I don't know outside of Reboot. 

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