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RRDI Report Email Delivery - Change Sender/From Address

Andrew Andreae (111) | asked May 07 '14, 10:50 a.m.
edited May 07 '14, 10:54 a.m.
We currently schedule pdf reports to be sent on a weekly basis.  When users receive these reports via email, they get delivered from the report authors email address rather than a generic mailbox email address.

How can we change who the report is sent 'from'?  We don't want RRDI reports delivered from a User Accounts email address.


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William Chen (31215) | answered May 08 '14, 11:35 a.m.
Hi Andrew,

It appears that is just one working scenario in Cognos Configuration. This technote provides more information on your issue - What is the Default email sender and how is it changed? You could also learn more about Send As Behavior at Send Connectors.

Hope this helps!


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Francesco Chiossi (5.7k11119) | answered May 09 '14, 5:06 a.m.
Hello Andrew,

you can try the solution proposed in this Cognos technote:

How to set the default email sender to a specific value

For RRDI use the Cognos 10.x instructions.

Best Regards,

Francesco Chiossi

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