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question asked: Mar 31 '14, 10:27 a.m.
question was seen: 4,463 times
last updated: Aug 19 '14, 8:53 a.m.

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CRJZS5806E while reindexing design manager DB

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Tomas Juknevicius (41●1●3) | asked Mar 31 '14, 10:27 a.m.
edited Mar 31 '14, 10:29 a.m.
 Hello,
I am having a problem with rebuilding design manager indices.
I have probably shut down the server incorrectly and now Rhapsody does not allow me to connect to DM (giving error CRJZS5787E). I've looked it up and according https://jazz.net/library/article/1160 it seems that my indices are corrupt.
Per that recommendation I have tried to reindex (stop the server, then use command "repotools-XXX.bat -reindex").
The jts, vvc, qm and ccm reindexed OK (in that order), but the "repotools-dm.bat -reindex" starts normally, but later on finishes with the following error:
CRJZS5652I Indexing services are being shut down ...
CRJZS5806E An unexpected problem occurred while processing a transactional model read activity
CRJZS5651I Indexing services finished shutting down in 4736 ms
How can I fix that? Googling for CRJZS5806E did not give me any useful pointers.

Any help would be greatly appreciated. Thanks in advance.
--
Tomas J.


Comments
Ralph Schoon commented Apr 02 '14, 5:34 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I would check if there are more errors in the log files (in the .log file in the .metadata folder in the workspace folder) and in the server logs (server/logs folder).
I would check if there are errors in the Database e.g. if you use an enterprise database.

Otherwise, I would contact customer support. I was unable to find anything related to this error message, so I am not sure what is going on.

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Tomas Juknevicius (41●1●3) | answered Apr 02 '14, 6:34 a.m.
 Hello Ralph,
I managed to fix it myself. Just nuked (deleted) the index  directory completely and then the reindexing command ran without a hitch.

BTW no this was not enterprise DB - just a simple demo/trial install of DM running on top of the built in Derby DB.

Sincerely,


Ralph Schoon selected this answer as the correct answer
Comments
Ralph Schoon commented Apr 02 '14, 6:44 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Glad you were able to fix it. Re-indexing is a bit confusing, because there are several indexes and only one is on the DB.

Alastair Beadle commented Aug 19 '14, 8:53 a.m.

Excellent - fixed my problem too.
In my case I was wondering initially what you meant by deleting the index directory - so for reference I stopped the server, deleted all files under:

...server/conf/rm/indices
and then reran the reindex command from the server directory, in my case:
repotools-rm -reindex all
Then restarted the server.

(obviously change rm as applicable if the problem is with another app).

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