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kavita herur (58●7●68●94) | asked Mar 28 '14, 2:53 p.m. edited Mar 28 '14, 2:55 p.m. HI All,  I want to add new action named as "Back to Assigned" to "Cancelled" state. As work ticket's state pulll down menu becomes read only  for Cancelled state So not able to add in workFow  So Can this be customised to add new  action to Cancelled state. I am using 4.0.0.1 client version and 4.0.5 JTS server Thanks, Kavita Comments 1 sam detweiler commented Mar 28 '14, 4:20 p.m. sure.. if you have change project process permissions you can edit the workflow from eclipse right click project, select Open, click the Process Configuration tab,  expand Project Configuration., then Configuration Data, then Workitems click on Workflows then select the workflow involved from the dropdown best to doubleclick the project name tab at this point to see everything easier. in the grid cell representing the from (left column) and to (top row) states, click on the box, select one fo the existing actions if you wish to reuse that label, or click New Action to make up a new one.. then press Save on the project area, top right

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