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chartException error when generating a "Execution Status by owner using TER Count" report in RQM v3.0.1.2

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Rajesh Avanthi
(108●15●145●173) Mar 26 '14, 11:17 a.m.
Hi

With CLM v3012 configured with WAS v8.5.5 and DB2,
Upon Executing the report named "Execution Status by owner using TER Count" the user see the below error:
================================

The following items have errors:

Chart NewChart1:

null (1 time(s))
details: org.eclipse.birt.report.engine.api.EngineException

Caused by: org.eclipse.birt.chart.exception.chartException

Caused by:java.lang.stringIndexOutOfBoudsException

======================================

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Piotr Aniola
Mar 26 '14, 11:33 a.m.
Can you check if there is a full exception trace in qm.log? On an unrelated note, is there any reason for using a version of CLM that is so old?

Ara Masrof
JAZZ DEVELOPER Mar 26 '14, 11:45 a.m.
Rajesh, One word of caution WAS 8.x in not a supported Application Server version for CLM 3.x System Requirements for Rational Team Concert 3.0.1.x, Rational Quality Manager 3.0.1.x, Rational Requirements Composer 3.0.1.x (and Jazz Foundation 3.0.1.x)  ..can be found here https://jazz.net/library/article/632 

Don Yang
Mar 26 '14, 6:03 p.m.
Even though you may see the successful etl job in qm admin page, you may want to check if the specific project area(in which you see the report exception) is run or not. Then corresponding to the timing when you run full etl job, whether you see any exceptions in qm.log(qm-etl.log may see no exception). 3012 seems to have this problem.

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Clara Forero
JAZZ DEVELOPER (621●2) Apr 02 '14, 10:58 a.m.

Hi Rajesh,

As per Ara's comment, the jazz.net article doesn't list WAS 8.x as one of the supported Application Servers for CLM 3.x.  We have seen issues with WAS affecting the data that gets sent to BIRT and generating errors with some reports.  Please contact IBM Support so they can assist you in this investigation.

Thanks,

Clara

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Rajesh Avanthi
Apr 09 '14, 3:55 a.m.
Thanks Clara Sorry, but here 7.0.0.11 is the WAS version (Typo error initially..sorry about that ) Attached error screenshot for reference.

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Question asked: Mar 26 '14, 11:17 a.m.

Question was seen: 6,830 times

Last updated: Apr 09 '14, 3:55 a.m.

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