chartException error when generating a "Execution Status by owner using TER Count" report in RQM v3.0.1.2
Hi
With CLM v3012 configured with WAS v8.5.5 and DB2,
Upon Executing the report named "Execution Status by owner using TER Count" the user see the below error:
================================
The following items have errors:
Chart NewChart1:
null (1 time(s))
details: org.eclipse.birt.report.engine.api.EngineException
Caused by: org.eclipse.birt.chart.exception.chartException
Caused by:java.lang.stringIndexOutOfBoudsException
======================================
With CLM v3012 configured with WAS v8.5.5 and DB2,
Upon Executing the report named "Execution Status by owner using TER Count" the user see the below error:
================================
The following items have errors:
Chart NewChart1:
null (1 time(s))
details: org.eclipse.birt.report.engine.api.EngineException
Caused by: org.eclipse.birt.chart.exception.chartException
Caused by:java.lang.stringIndexOutOfBoudsException
======================================
One answer
Hi Rajesh,
As per Ara's comment, the jazz.net article doesn't list WAS 8.x as one of the supported Application Servers for CLM 3.x. We have seen issues with WAS affecting the data that gets sent to BIRT and generating errors with some reports. Please contact IBM Support so they can assist you in this investigation.
Thanks,
Clara
Comments
Piotr Aniola
Mar 26 '14, 11:33 a.m.Can you check if there is a full exception trace in qm.log?
On an unrelated note, is there any reason for using a version of CLM that is so old?
Ara Masrof
JAZZ DEVELOPER Mar 26 '14, 11:45 a.m.Rajesh,
Don Yang
Mar 26 '14, 6:03 p.m.Even though you may see the successful etl job in qm admin page, you may want to check if the specific project area(in which you see the report exception) is run or not. Then corresponding to the timing when you run full etl job, whether you see any exceptions in qm.log(qm-etl.log may see no exception). 3012 seems to have this problem.