It's all about the answers!

Ask a question
QuestionsTagsUsersBadges
Guidelines | FAQ
Follow this question
Question details

×42,860

question asked: Mar 18 '14, 12:40 a.m.
question was seen: 3,848 times
last updated: Mar 18 '14, 3:51 p.m.

Related questions

RRDI Reports in RTC dashboard in Chrome browser is showing blank why..

0
Mohanapriya Bakthavatchalam (11●2●5) | asked Mar 18 '14, 12:40 a.m.
I can able to view all my Cognos(RRDI) reports in RTC Dashboard through Internet Explorer. but i cant view the same content in Chrome browser.
Comments
Adam Wereszczynski commented Mar 18 '14, 3:17 a.m.

Hi,

What version of RRDI and RTC are you using?
Are you sure your version of Chrome is compatible with those?

Can you paste a screenshot of what you see in both browsers?

Mohanapriya Bakthavatchalam commented Mar 18 '14, 3:25 a.m.

Hi thanks for the reply.

I cant able to paste screen shot snice working in client machine.

RTC version 4.0

RRDI version 4.0.4

Chrome version 33.0.1750.154m

In chrome RTC workitems are visible,but RRDI reports are blank.

Pls help

4 answers

Most liked answers ↑|Newest answers|Oldest answers

1
permanent link
Adam Wereszczynski (928●1●19●32) | answered Mar 18 '14, 3:38 a.m.
Hi Mohanapriya,

RTC 4.0 is too old to use with Google Chrome, you need RTC 4.0.1 or newer.
As for RRDI 4.0.4 - did you mean 2.0.4 version?
It should not be used with RTC 4.0 unless JTS is at 4.0.4 version, according to
https://jazz.net/wiki/bin/view/Deployment/VersionCompatibilityCLMRRDIAndInsight

If you meant RTC version 4.0.4, the latest supported version of chrome for that release is 32.
Please check with Chrome 32 first and if you still get blank reports, please open a PMR so our support can investigate this.

1
permanent link
Francesco Chiossi (5.7k●1●11●19) | answered Mar 18 '14, 4:16 a.m.
edited Mar 18 '14, 4:19 a.m.
Hello Mohanapriya

RRDI reports are always rendered by the Cognos application even if embedded into RTC and RRDI/Cognos doesn't support any version of Chrome.

See https://jazz.net/wiki/bin/view/Deployment/CLMSystemRequirements405406#B2_Browsers

Best Regards,

Francesco Chiossi
Comments
Mohanapriya Bakthavatchalam commented Mar 18 '14, 6:31 a.m.

Hi Thanks for the reply.

In previous version of chrome  i can able to view all the cognos report.

now it is showing blank

1
permanent link
Alanna Zito (1.3k●3) | answered Mar 18 '14, 1:34 p.m.
JAZZ DEVELOPER
Hi Mohanapriya,

One common reason for RRDI reports to show up blank is if your RRDI server does not have SSL enabled.  In that case, Chrome automatically blocks insecure content from showing up on your page.  To fix, you need to look at the right-hand side of the Chrome address bar for a small shield symbol.  Click on the shield, and you can override the default to show the non-https content as well.

(But, as Francesco mentions, I should add that Chrome is not officially supported by RRDI).
0
permanent link
Tayane Fernandes (25●12●16) | answered Mar 18 '14, 3:51 p.m.
I've opened a call to IBM about it and really Chrome is not supported by RRDI

Your answer

Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.