CRRRE1419E : OAuthentication message
Kevin Ramer (4.5k●9●186●201)
| asked Feb 19 '14, 11:10 a.m.
edited Feb 20 '14, 3:58 p.m. by Jennifer Cianchetta-Riordan (251●2)
OK, Our previously flawless record of ETL runs on a 4.0.3 CCM application have begun failing (APT) with the message:
ERROR tional.drivers.jdbc.xml.internal.PageFetcherThread - com.ibm.rational.dataservices.client.auth.AuthenticationException: com.ibm.rational.dataservices.client.auth.oauth.OAuthCommunicatorException: CRRRE1419E: Can not access to the OAuthentication URL.I've got "INFO" level logging on the etl-driver and DEBUG on the etl in the log4j.properties for the ccm, yet no mention of what OAuthentication URL is the target when the failure occurs. How to further troubleshoot ? |
Accepted answer
I would enable DEBUG on the etl-driver since your error is calling the driver "tional.drivers.jdbc.xml.internal.PageFetcherThread"
Also - navigate to your reports management page ..ccm/admin#action=jazz.viewPage&id=com.ibm.team.reports.reportsManagementPage And double check that the userID/consumer ID and password is correct. Kevin Ramer selected this answer as the correct answer
Comments
Kevin Ramer
commented Feb 19 '14, 11:34 a.m.
Thanks, more info flowing into the etl driver log file now. Hopefully, this failure was a 1-time thing; a couple 1-offs have happened before.
|
One other answer
I am seeing this now:
2014-02-19 13:41:26,305 [ Thread-430237] DEBUG l.dataservices.client.auth.oauth.OAuthCommunicator - => Getting https://rtc3srv1:9443/ccm/rpt/repository/apt?size=0&fields=apt%2FteamArea%2F%28projectArea%2FitemId%7Ccapacity%2F%28developmentLine%2FitemId%7Ccapacity%29%7Cmodified%7Carchived% 7CitemId%29 2014-02-19 13:41:26,305 [ Thread-430237] DEBUG dataservices.client.auth.oauth.OAuthCommunicator$2 - Stale connection check 2014-02-19 13:41:26,311 [ Thread-430237] DEBUG dataservices.client.auth.oauth.OAuthCommunicator$2 - Attempt 1 to execute request 2014-02-19 13:46:26,311 [ Thread-430237] DEBUG dataservices.client.auth.oauth.OAuthCommunicator$2 - Closing the connection. 2014-02-19 13:46:26,311 [ Thread-430237] DEBUG .rational.dataservices.client.util.URLDataProvider - Can not connect to server after 10 retries. java.net.SocketTimeoutException: Read timed out I can get https://rtc3srv1:9443/ccm/rpt/repository/apt?size=0&fields=apt/teamArea/(projectArea/itemId|capacity/(developmentLine/itemId|capacity)|modified|archived|itemId) in a browser but it takes many minutes. The URI string has appeared > 150 times since I started the APT job by hand. |
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.