Thx Stephanie. We do have a long running [PMR 53034,49R,000], which is still open, for the slowness of the WI collection job. SWAT will advise us if we should submit a separate PMR for this failed WI job (if this looks familiar, you have seen it on another post you answered https://jazz.net/forum/questions/157598/is-there-a-way-to-run-the-wi-data-collection-job-independent-of-ie-offline-to-the-jts).Since that failed job, we have yet to have a successful WI job, due to server host or app server crashes & scheduled maintenance, which were followed by a WI job which ran for 9 days 15 hrs then disappeared (no report of success or failure) with the last log entry "2014-07-09 14:37:13,141 [ccm: AsynchronousTaskRunner-0 @@ 19:34] DEBUG e.workitem.internal.WorkItemsRemoteSnapshotService  - ETL: Finished Build WorkItemHisComplexCustomAttr at 7/9/14 2:37 PM. The build was unsuccessful"

We are now pursuing another [PMR 19720,49R,000], as we now have another long running ETL (WI job) crashes after 10 days running, without any trace in the status report.