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'Connection refused' and CRRRC7131E from converter.war


Alastair Beadle (19411218) | asked Jan 16 '14, 10:26 a.m.
edited Jan 16 '14, 10:29 a.m.
Hi All,

On a new install I am getting errors when trying to view graphical content. On the page they appear as CRRRW7553E errors. Trying to edit the artifact gives a CRRRW8010E error. Looking at the documentation on these errors it looks like the problem is in the converter.war app. Looking at the converter's logs it does seem to be running but gives a CRRRC7131E error each time I try to view a graphical artifact:

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2014-01-16 14:46:00,166 [           http-bio-80-exec-41]  INFO perf.com.ibm.rdm.CommsTiming                        - PERF.END[000012ms]: executeHttpMethod.GET(/rm/service-document).200 took 12ms
2014-01-16 14:46:00,213 [           http-bio-80-exec-41] ERROR com.ibm.rdm.web.htmlgen.convert.ConvertedResource   - CRRRC7131E Exception occurred while processing resource: http://XXXServer name redactedXXX/rm/resources/_7a8d0a13911d46a6b5f0755a9847422e?revision=_-VXBL35_EeOo4fzuSARMwA
org.eclipse.emf.common.util.WrappedException: com.ibm.rdm.client.oauth.internal.repack_com_ibm_team_jfs_app_http_client_internal_auth.AuthenticationException: <any realm>@XXXServer name redactedXXX
    at com.ibm.rdm.emf.resource.common.CommonResourceSetImpl.delegatedGetResource(CommonResourceSetImpl.java:126)
    at org.eclipse.emf.ecore.resource.impl.ResourceSetImpl.getResource(ResourceSetImpl.java:379)
etc
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But I can't find any documentation on this error. I have tried clearing the Tomcat cache directory and restarting the server. On restart I do see an INFO message on the converter about a refused connection:
Tomcat Screenshot

But am not sure if this is related nor what to do about it.

My system is CLM4.0.5 on Windows Server 2008. Installation was fairly standard except I did change from https to http and changed the default port number to 80 - do do those I followed the manual's instructions but perhaps
something I changed also affects converter?

I have checked the fronting.properties entry under server/conf/rm for converter and it looks OK:
com.ibm.rdm.fronting.server.ConverterURL=http\://XXXServerNameXXX/converter/htmlgen

Before I raise a ticket, any thoughts on what may be going wrong?

Thanks,

Ali

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Paul Ellis (1.3k613) | answered Jan 16 '14, 11:29 a.m.
JAZZ DEVELOPER
edited Jan 16 '14, 12:01 p.m.

Hi Ali,

I would raise a ticket with Rational Client Support, as this looks very much like a known defect, when using http and a non standard port number (80), so exactly what you did.

This defect, APAR PI05242 - https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.viewWorkItem&id=80231 is not fixed in the main product yet, so you will require a fix on top of 4.0.5, so I have to recommend contacting IBM.

The defect refers to the error:

2014-01-16 14:46:00,213 [           http-bio-80-exec-41] ERROR com.ibm.rdm.web.htmlgen.convert.ConvertedResource   - CRRRC7131E Exception occurred while processing resource: http://XXXServer name redactedXXX/rm/resources/_7a8d0a13911d46a6b5f0755a9847422e?revision=_-VXBL35_EeOo4fzuSARMwA
 org.eclipse.emf.common.util.WrappedException: com.ibm.rdm.client.oauth.internal.repack_com_ibm_team_jfs_app_http_client_internal_auth.AuthenticationException: <any realm="">@XXXServer name redactedXXX
     at com.ibm.rdm.emf.resource.common.CommonResourceSetImpl.delegatedGetResource(CommonResourceSetImpl.java:126)
     at org.eclipse.emf.ecore.resource.impl.ResourceSetImpl.getResource(ResourceSetImpl.java:379)

...and not the one appearing in Tomcat.  I do not think that there is anything wrong with your converter setup per se.  If you do switch back to https and our standard port then all should be working.

Sorry to be the bearer of bad news,

Paul

Alastair Beadle selected this answer as the correct answer

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Alastair Beadle commented Jan 17 '14, 4:29 a.m.

Hi Paul,

I raised a ticket and they have confirmed that it is the same known defect and are assisting me to resolve it. Thanks for your help.

Ali

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