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question asked: Dec 23 '13, 5:48 a.m.
question was seen: 7,712 times
last updated: Dec 23 '13, 7:06 a.m.

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Configure The Email Settings in RTC 4.0.5

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Firoz Khan (12●11●21) | asked Dec 23 '13, 5:48 a.m.
Hi All,

    I was Looking to configure the email settings in RTC 4.0.5,help me in step by step procedure.

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Sumant Renukarya (1.1k●2●33●39) | answered Dec 23 '13, 5:53 a.m.
 Hi Firoz

You can find the steps to configure the e-mail settings in RTC 4.0.5 here:

http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m5/index.jsp?re=1&topic=/com.ibm.jazz.repository.web.admin.doc/topics/tconfigemail.html&scope=null
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Firoz Khan commented Dec 23 '13, 6:04 a.m.

Hi Sumant Renukarya,
 
                Thank you . I had done all the steps from the ibm/infocenter document ,when i click on send test email i am getting the following error.


Exception reading response; nested exception is: java.net. <wbr> SocketTimeoutException: Read timed out

Sumant Renukarya commented Dec 23 '13, 7:06 a.m.
Firoz

- Are you able to connect to/ping/telnet to SMTP server from your JTS server? 

- Do you have a firewall between JTS and SMTP server? If so, is the port open to connect to SMTP server? 

- Do a telnet <mailserver> <port_number> from the JTS server.
Port_number is if you just allowed SSL connection via a specific port on the mail server. 

Lastly, what is the error message you see in ccm.log, jts.log just after trying to send a test e-mail and it fails?  

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