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question asked: Jul 02 '13, 8:45 a.m.
question was seen: 6,520 times
last updated: Jul 11 '13, 4:41 a.m.

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Doors NG is not accepting login credentials

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kameswari visarapu (1●2●11●12) | asked Jul 02 '13, 8:45 a.m.
Hi,

I have installed DOORS Next Generation and I am able to access web client of DOORS Next Generation but when I try to login to rich client, it doesn't accept either admin or any normal user credentials.

pls help.

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Vatsala Ramachandran (123●1●4) | answered Jul 02 '13, 11:58 p.m.
Any errors? anything in the log?
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kameswari visarapu commented Jul 03 '13, 5:32 a.m.

I didn't see any errors, its not accepting the credentials. Are the login credentials same as rm web?
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Vatsala Ramachandran (123●1●4) | answered Jul 03 '13, 6:12 a.m.
Yes, they are the same as the rm web credentials

If you have not disabled "Default admin access" during setup of the server, you can still login using ADMIN/ADMIN (which is the default user password created). Otherwise, you need the Administrator account details that you entered  during setup
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kameswari visarapu commented Jul 03 '13, 6:18 a.m.

tried both default and administrator credentials, nothing is accepted.
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Vatsala Ramachandran (123●1●4) | answered Jul 03 '13, 6:29 a.m.
Can you paste me the contents of config.ini here please?
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kameswari visarapu commented Jul 04 '13, 5:54 a.m.

 config.ini details:

home=C:\Program Files (x86)\IBM\DOORSNGC
serverurl=https://demotools.wipro.com:9443/rm

Vatsala Ramachandran commented Jul 11 '13, 4:38 a.m.

Hello Kameswari,

Is demotools.wipro.com added to your hosts file (located in C:\Windows\System32\drivers\etc folder)?

You need to add the ip address of this m/c and this name to the hosts file. A sample entry looks as below

9.175.228.124 ed-dev-lab.rrs.server

Thanks,
Vatsala

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Morrisa Butello (11●1●1) | answered Jul 11 '13, 3:49 a.m.
 Hello,

I am also facing the similar issue. Unable to login rich client. My credentials are not accepted.

pls help.
Comments
kameswari visarapu commented Jul 11 '13, 3:54 a.m.

I found this issue only on server machine. Try installing doors client in any other machine (where server is not installed) , it worked for me.

Vatsala Ramachandran commented Jul 11 '13, 4:41 a.m.

Hello

When you use DNG from another m/c, what serverurl is given in the config.ini?

And when you use DNG from the server, what serverurl is given in the config.ini?

Thanks,
Vatsala

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