RQM Error fetching server status information.ID CRJAZ1505E
The JTS(version 4.0.1) is installed on a ubuntu machine.
The database is DB2 (version 10.1.0).
We can login the jts by web(https://9.115.249.158:9443/jts/admin).
However, if we click any items on the server(status summary,diagnostics,license key management etc...), the server will complain "Error fetching server status information.ID CRJAZ1505E".
Check the jts.log on the machine, we'll find the following info:
=====jts.log===
2013-06-26 15:09:33,342 [ http-bio-9443-exec-24] ERROR net.jazz.ajax.service.internal.http.ThemingHandler - ERROR : GET https://9.115.249.158:9443/jts/_theming/allThemeJS HTTP/1.1
org.apache.http.HttpException: Problem initializing theme namespace
at net.jazz.ajax.service.internal.http.ThemingHandler.getHttpException(ThemingHandler.java:1510)
at net.jazz.ajax.service.internal.http.ThemingHandler.initMetadata(ThemingHandler.java:1502)
at net.jazz.ajax.service.internal.http.ThemingHandler.init(ThemingHandler.java:349)
at net.jazz.ajax.service.internal.http.ThemingHandler.handle(ThemingHandler.java:276)
at com.ibm.team.server.httpcore.bridge.AbstractHandlerWrapperServlet.doWrappedService(AbstractHandlerWrapperServlet.java:139)
at net.jazz.ajax.service.internal.AjaxServices$1.doWrappedService(AjaxServices.java:151)
at com.ibm.team.server.httpcore.bridge.AbstractHandlerWrapperServlet.service(AbstractHandlerWrapperServlet.java:111)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:68)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:897)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:919)
at java.lang.Thread.run(Thread.java:738)
Caused by: java.lang.NullPointerException
at net.jazz.ajax.service.internal.http.ThemingHandler.sendLocalRequest(ThemingHandler.java:1663)
at net.jazz.ajax.service.internal.http.ThemingHandler.sendJfsRequest(ThemingHandler.java:1653)
at net.jazz.ajax.service.internal.http.ThemingHandler.sendBasicJFSGet(ThemingHandler.java:605)
at net.jazz.ajax.service.internal.http.ThemingHandler.createRootNamespace(ThemingHandler.java:1521)
at net.jazz.ajax.service.internal.http.ThemingHandler.initMetadata(ThemingHandler.java:1481)
... 33 more
========jts.log=========
The DB2 is started and listenning the port of 50000:
[root@guangzhou version]# netstat -npl|grep -i 50000
tcp 0 0 0.0.0.0:50000 0.0.0.0:* LISTEN 5854/db2sysc 0
Is there any clue to fix the problem?
Thanks,
Sean
|
4 answers
I would probably try to connect to JTS db using the username that you used during jts setup to see if the user id is locked or password expired etc if you have not used the instance owner itself. Like "db2 connect to JTS user <mydb2user> using <password>
Your database is not local right ? and you are using Tomcat ? |
Hu Jiale, Is CLM running as a tomcat service?
I see similar problems observed with CLM started as tomcat service.
Did you try re-starting the service? i.e., stop - clear any stray "java.exe" processes - restart the service..
Check if the ubuntu user starting the service has "root" priveleges?
How about other context roots "qm/admin" OR "ccm/admin"? If they have similar errors also; re-check after a restart?
Might need to look at the logs to see if there is anything specific to be done..
Best Regards, Sunil
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