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question asked: May 03 '13, 5:21 p.m.
question was seen: 3,168 times
last updated: May 15 '13, 9:59 a.m.

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Video issues to see RTC Shell control Panel

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Sandra Santos (32●1●25●25) | asked May 03 '13, 5:21 p.m.
retagged May 06 '13, 12:35 p.m. by Lakshmi Narasimhan T V (441●5)
 Hi all,
I just installed Rational Team concert Shelll Control Panel for RTC 4.0.2 (Windows7 x64). Everything went ok in the installation process but after I reestarted the system and opened the Shell control panel I cannot see the objects to configure a connection for example. The screen cannot show the elements.

Does anybody has any idea what is the problem?


Any help will be welcome.
Thanks

Sandra
Comments
Lakshmi Narasimhan T V commented May 06 '13, 12:33 p.m.
JAZZ DEVELOPER

Can you check whether the following program works fine
Start Menu->IBM Rational Team Concert Shell->Overview

Is Rational Team Concert Shell installed in a virtual machine? Are you accessing RTC Shell via remote desktop or some other remote display program?

Sandra Santos commented May 08 '13, 8:34 a.m.

Hi Lakshmi,

Having the same problem in Overview page (see image).

The Team Concert Shell is installed in a virtual machine. Is there any special recommendation for virtual machines?

Thanks for helping.
Sandra 

Millard Ellingsworth commented May 09 '13, 6:01 p.m.
FORUM ADMINISTRATOR / JAZZ DEVELOPER

There is a list of supported virtual environments here: https://jazz.net/library/article/1109. Not sure that affects the Shell client but may be instructive.

Lakshmi Narasimhan T V commented May 15 '13, 12:51 a.m. | edited May 15 '13, 1:06 a.m.
JAZZ DEVELOPER

If you are using VMware client, could you check whether upgrading to the latest VMWare tools fixes the issue?

Lakshmi Narasimhan T V commented May 15 '13, 9:59 a.m.
JAZZ DEVELOPER

>>If you are using VMware client, could you check whether upgrading to >>the latest VMWare tools fixes the issue?
If you are using an older version of VMware client, could you check whether upgrading to the latest VMWare client fixes the issue?

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