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Error in starting RRDI server


vijay kumar (1121213) | asked Apr 26 '13, 3:49 a.m.
retagged Apr 26 '13, 11:56 a.m. by Laura W. Hinson (16126)

Hi,  We have configured RRDI with CLM 3.0.1.2 server. So for working smoothly.

Now RRDI services are down. When I try to start RRDI services, below is the error I am getting.

Request you all to provide your inputs/ solution.

C:\RRDI_INSTDIR\AppServer\bin>.\startServer.bat RationalReportServer -profileNam
e RationalReport -username wasadmin -password Infy1234
ADMU0116I: Tool information is being logged in file
           C:\RRDI_INSTDIR\AppServer\profiles\RationalReport\logs\RationalReport
Server\startServer.log
ADMU7701I: Because RationalReportServer is registered to run as a Windows
           Service, the request to start this server will be completed by
           starting the associated Windows Service.
ADMU0116I: Tool information is being logged in file
           C:\RRDI_INSTDIR\AppServer\profiles\RationalReport\logs\RationalReport
Server\startServer.log
ADMU0128I: Starting tool with the RationalReport profile
ADMU3100I: Reading configuration for server: RationalReportServer
ADMU3200I: Server launched. Waiting for initialization status.
ADMU7704E: Failed while trying to start the Windows Service associated with server: RationalReportServer;
probable error executing
           WASService.exe: Starting Service: IBMRationalReporting Service
           failed to start.  startServer return code = -1

C:\RRDI_INSTDIR\AppServer\bin>

Thanks in advance,

Vijay Kumar


Comments
Xuan Jiang commented Apr 26 '13, 4:08 a.m. | edited Apr 26 '13, 4:48 a.m.

Please attach the C:\RRDI_INSTDIR\AppServer\profiles\RationalReport\logs\RationalReport
Server\startServer.log for investigation.


vijay kumar commented Apr 26 '13, 4:37 a.m.

How do i attach log file to this?


Xuan Jiang commented Apr 26 '13, 4:42 a.m.

2 answers



permanent link
Indradri Basu (1.8k1514) | answered Apr 26 '13, 4:15 a.m.
Try opening the command prompt with "Run as Administrator" and then invoke the startServer.bat

permanent link
vijay kumar (1121213) | answered Apr 29 '13, 2:52 a.m.

Hi,

I came to know that there was issues in connectivity between DB server and RRDI services. I have restarted DB services and RRDI services. Problem solved.

Thank you all for yor valuable inputs.

//Vijay Kumar

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