Unable to access web setup page; connection refused.
I just used the Rational Requirements Composer 64bit installer on a Windows 7sp1 Test Machine, to install the Jazz team server with Required Base Keys, along with CCM, QM, and RM applications (appears to be version 3.0.1) I’ve worked through several issues but have finally got Tomcat to launch. (Server startup in 22855ms) I’ve not ever used the application before and am attempting to follow the next step to access the setup web page so I can set the initial settings. But, I’m unable to access any of the setup web pages… https://localhost:9443/jts/setup https://127.0.0.1:9443/jts/setup https://localhost:9443/jazz/setup etc… I can’t even access localhost:8080… I get an error Internet Explorer was unable to display the page for all of them.
I’ve checked and have SSL and TLS protocols enabled, Firewall is disabled, Popup Blocker Disabled
Server Startup::: Apr 18, 2013 9:17:04 AM org.apache.catalina.core.AprLifecycleListener init INFO: Loaded APR based Apache Tomcat Native library 1.1.20. Apr 18, 2013 9:17:04 AM org.apache.catalina.core.AprLifecycleListener init INFO: APR capabilities: IPv6 [true], sendfile [true], accept filters [false], random [true]. Apr 18, 2013 9:17:05 AM org.apache.coyote.http11.Http11AprProtocol init INFO: Initializing Coyote HTTP/1.1 on http-9081 Apr 18, 2013 9:17:05 AM org.apache.coyote.http11.Http11AprProtocol init INFO: Initializing Coyote HTTP/1.1 on http-9444 Apr 18, 2013 9:17:05 AM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1092 ms Apr 18, 2013 9:17:05 AM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Apr 18, 2013 9:17:05 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.30 Apr 18, 2013 9:17:05 AM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Apr 18, 2013 9:17:22 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive clmhelp.war Apr 18, 2013 9:17:26 AM org.apache.coyote.http11.Http11AprProtocol start INFO: Starting Coyote HTTP/1.1 on http-9081 Apr 18, 2013 9:17:26 AM org.apache.coyote.http11.Http11AprProtocol start INFO: Starting Coyote HTTP/1.1 on http-9444 Apr 18, 2013 9:17:26 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Apr 18, 2013 9:17:27 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 21700 ms ============================================================ Attempt to connect to the setup page for the first time…
Apr 18, 2013 9:26:04 AM org.apache.catalina.startup.Catalina stopServer SEVERE: Catalina.stop: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:393) at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:254) at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:241) at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:389) at java.net.Socket.connect(Socket.java:556) at java.net.Socket.connect(Socket.java:504) at java.net.Socket.<init>(Socket.java:412) at java.net.Socket.<init>(Socket.java:226) at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:395) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:618) at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:344) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:435) ================================================================================== I’m getting a connection refused before I’m even able to reach the setup page. Any suggestions? I'm new to this and am out of ideas on how to proceed.
Thanks,
Ben
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4 answers
hi Ben, it seems your HTTPS transport port is 9444 so try https://localhost:9444/jts/setup
Comments Yes, the lines below from the Tomcat console output indicate the port numbers.
Apr 18, 2013 9:17:26 AM org.apache.coyote.http11.Http11AprProtocol start
INFO: Starting Coyote HTTP/1.1 on http-9081 Apr 18, 2013 9:17:26 AM org.apache.coyote.http11.Http11AprProtocol start INFO: Starting Coyote HTTP/1.1 on http-9444 Yes, when it wasn't working initially I thought it might have been a conflicting port so I incremented all the ports by 1. I'm currently downloading 4.0.2 so I'll be going back to the default settings going forward.
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Bo Chulindra (1.3k●2●7●18)
| answered Apr 18 '13, 4:13 p.m.
JAZZ DEVELOPER edited Apr 18 '13, 4:14 p.m.
Another thing I notice about the Tomcat console output is this line:
INFO: Deploying web application archive clmhelp.war There should be more lines like this for all your other apps (jts.war, admin.war, rm.war, etc) but I don't see any. This suggests that either:
I would suggest you do the following:
Check the folder you believe you installed your applications (we'll call it InstallDir). Make sure there is a InstallDir/server/conf/jts and InstallDir/server/conf/admin. Also check InstallDir/server/tomcat/webapps and make sure there is a jts.war and admin.war.
If any of those are missing, then your server won't work. If they are not missing, then inspect whatever method you are using the start the server. Make sure it is starting the Tomcat in InstallDir and not some other location. One way to verify this is to start the server, and check towards the top of the Tomcat console output. You should see the path somewhere (unfortunately I don't remember where it will be for Tomcat 5).
If you are running Tomcat as a Windows service, then please mention that because then there are more things to consider.
Comments Also, I find it curious that your ports were changed from the default. If you made custom modifications beyond a normal setup, it makes it more difficult to diagnose your problems unless we know about these custom modifications.
Thanks Bo,
This is Tomcat starting up...
Looking at the Tomcat console output you pasted again, it again only mentions deploying the clmhelp.war but not the other WARs. This is wrong.
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Thank You for your quick responses.
Jazz is installed to c:\IBM I'm using which ever version is brought up by the Jazz installer so I may be using 4.0.2 but I'm not sure how to check which version it installed. Just checked and it shows the version is 3.0.1, so I may just need to strip it out again and see if I can get the most current version... Checked the https://localhost:9444/jts/setup and get the same error connection refused. Thanks for the suggestions, I'm going to rip out 3.0.1 and install 4.0.2 and see if that makes a difference. Ben Comments Hi Ben
Seems that this was the best answer for me :)
Install of 4.0.2 appears to have corrected the Issue for me, I'm brand new so I'm sure I'll have more questions.
Excellent - glad you got past that problem. Keep asking if you have more questions.
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Benjamin,
On the Launchpad, there's a drop down list to select the user mode for installation. By default, Administrator is selected. You should select Non-Administrator if the user who is logged on to the system does not have administrative privileges. If you select Non-Administrator, Launchpad forces IM to install the applications in the user's directory which you will have full write access rather than to install in the Program Files directory which non-admin users don't have write access.
Hope this helps,
Michael
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Your answer
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Comments
As you are installing on Window7, make sure you installed the software on somewhere other than c:\program files (x86). I recommend a short directory like c:\ibm. It may be possible that your server is unable to access the right directories.
anthony
p.s forgot to add - unless you have reason to use 3.0.1 - I would install the current release - 4.0.2