how to determine why DNG import of a word doc stalled
We have noted a problem on our JAZZ testbed in importing work docs into DNG. The import process just stalls on a number of import attempts and we appeared to fix the issue by restarting JAZZ which then allowed the user to import the document again. In parralllel with this we noted that the disk space used for the JAZZ indices was 100%. Would this cause the import to stall?
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Accepted answer
Certainly running out of disk space can be an issue because artifacts are actively being indexed during the import process.
That said, we have seen various issues with imports that can result in a stall. You could contact IBM Support to see if you are experiencing one of those issues which will likely require gathering more information than can be provided here. One obvious question is which version of DNG are you using?
Norman Dignard selected this answer as the correct answer
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