Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Login issue in RTC v5.0.2

Hello,
every time a user access RTC, appears logged as "ADMIN" instead of his own Username with the following message at ccm.log or rm.log (depending which app it access):
2014-12-03 12:31:27,463 [WebContainer : 12 @@ 12:31 Herson Layana <ccm.admin@9beee9a6-1aa8-482b-8d22-8d703f504fc0> /ccm/service/com.ibm.team.repository.service.internal.webuiInitializer.IWebUIInitializerRestService/initializationData]  WARN itory.servlet.internal.FetchLoggedInContribService  - CRJAZ1186W Authenticated user "Herson Layana Marambio" does not exist in the repository. Logging in as "ADMIN". The user may need to be imported into the repository. Note that login can be case-sensitive. 

The user was imported and exists in the repository ,with licences already loaded.
rtcadmin user also resides on TDS but it has no problem to log into RTC
The environment has the following components:
   - WAS v8.0.0.9 stand alone 64-bit (CCM, RM, QM, JTS installed on it) on Windows Server 2008 R2 (virtual machine)
   - LDAP authenticacion against IBM Tivoli Directory Server v6.1.0.0
   - RTC version: 5.0.2 RC1 (RTC-I20141016-0414) with WAS v8.0.0.9
   - DB2 v10.1 on Windows Server 2008 R2 (virtual machine)
Please I need help to solve this issue ASAP.

0 votes



One answer

Permanent link
This behavior is usually due to a problem with LDAP setup or the information about that particular user in LDAP. You should open a ticket with IBM Rational Support to resolve the problem. 

Thanks,
Ruby
Martha (Ruby) Andrews
Jazz Foundation L3 Development Team Lead

1 vote

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details
× 343

Question asked: Dec 03 '14, 1:40 p.m.

Question was seen: 8,442 times

Last updated: Dec 03 '14, 5:25 p.m.

Related questions
Confirmation Cancel Confirm