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question asked: Apr 11 '13, 10:24 a.m.
question was seen: 4,806 times
last updated: Apr 11 '13, 10:43 a.m.

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Insight Report in Excel format

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Jill Davies (24●14●17) | asked Apr 11 '13, 10:24 a.m.
Hi,

I'm running a custom Insight report from IE 8 (Insight 1.0.1.1).  If I try to display that report in Excel format, I get a couple of new IE Windows pop up, then disappear, then nothing.
Anyone else come across this behaviour?

Thanks,
Jill

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Jackie Albert (1.6k●1●49●47) | answered Apr 11 '13, 10:26 a.m.
I've seen this, and it was because of IE settings that don't allow downloads by default.  Alter/set the following conditions in Internet Explorer as follows:
  1. Open Internet Explorer
  2. Click 'Tools' -> 'Internet Options..'
  3. Click the 'Security' tab
  4. Click on 'Internet'
  5. Click 'Custom Level...'
  6. Ensure the 'Automatic prompting for file downloads' and 'File download' are enabled.
  7. Click 'OK'
  8. Repeat for 'Intranet' and 'Trusted Sites'

Jill Davies selected this answer as the correct answer
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Jill Davies commented Apr 11 '13, 10:43 a.m.

Brilliant, Jackie - thanks very much for the prompt (and correct) answer :-)

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