Nothing been changed, user getting started to not able to import model into Rhapsody DM project area
15 answers
I have found the following instruction quite useful:
To view a list of issued client access licenses on the current license server:
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Click the Users tab and then select Acquired Floating Licenses.
Without seeing exactly what the customer is seeing, it's hard to debug any further. I would probably check to make sure that the licenses do exist, and that they have been assigned correctly to the users. I would do as you mentioned and test with a smaller number of users. I don't see how going through set up again would affect the licenses. However, I am not a license expert.
Comments
Thank you.
I had a quick look at the code and it is possible that it is not in fact a license issue; rather, it could be a permissions problem.
1) Please go to https://servername:port/dm/admin and from the Project Areas menu, choose Active Project Areas.
2) Choose the project area where you are trying to perform the import.
3) Verify the correct process has been chosen -- although you cannot change it at this point, this affects the permissions.
4) In the Members and Administrators sections, verify the users who are trying to import are included appropriately (by clicking the Add... link).
5) Click on the Permissions link at the left of the page.
6) As a test to verify that this will resolve the issue, click Project Configuration and ensure all items in the Permitted Actions box are checked.
7) Repeat this with Team Configuration and ensure all items in the Permitted Actions box are checked.
8) Verify that the permissions problem is now resolved and the import now works.
9) Repeat steps 6 and 7 but set the permitted actions more selectively for security reasons.
Comments
Thank you for your suggestion.
Have confirmed with the customer.
Hi Jin, you mentioned that they checked the access permissions to the role; however, I am wondering if they also checked the permissions to the "Everyone" role (in case the role that was expected was not assigned correctly to the user)?
What is the "Process" being used? Would it be possible to try making a project with the "Blank" process to confirm that it is not a permissions problem please?
Also, please go to https://server:port/jts/admin#action=com.ibm.team.repository.manageUsers and click on the user that's trying to do the import.
1) In the Repository Permissions section, is JazzUsers checked? Also try to check JazzAdmins temporarily.
2) In the Client Access Licenses, is Rhapsody - Designer-Floating checked?
For the user vvc_user, in the Client Access Licenses, is VVC Application-Internal checked? In Repository Permissions, are JazzAdmins and JazzUsers checked?
For the user dm_user, in the Client Access Licenses, is DM Application-Internal checked? In Repository Permissions, are JazzAdmins and JazzUsers checked?
In addition to the above, are the usernames ASCII characters?
This value can be found by logging into WAS Console and going to:
Server->Server Types->WebSphere Application Server->Server1->Session Management->Custom Properties
If it is not set then add the new variable and set it to true. Then Restart WAS and try the scenario again.
There was a similar issue in CLM that caused problems when logging in and out of one user then logging in as a different user. The error was different but the scenario seems similar. In our case even though you logged out of one account and into another it still tried to use the credentials of the previous user. I think it is worth a try to see if this solves there problem.
Comments
Thank you, Peter.
Hi, Peter
I checked with the customer, they have applied the setting you suggested already.
They referred to the bellow technotes. But situation wasn't improved.
http://www-01.ibm.com/support/docview.wss?uid=swg21609826
Thank You
I think the problem is in the right hands but I wouldn't mind taking a look at the log files. Please forward all the logs you have to me.
Comments
I am not aware of any command line that will report on licensing. If they are using Floating licenses ask them when they hit this issue again to log into an account that belongs to the JazzAdmins account and go to jts/admin. Then go to the
Users->Acquired Floating Licenses
and see what floating licenses are in use and which accounts have them. Are there 5 accounts listed? Is User01 listed? If it's not then double check to make sure that user01 has been assigned the license and isn't using a trial license that may have expired.
I apologize if you have already done this and proven that the license has been issued to the user. I just can't think of anything else to look at until I see the logs.
Thanks a lot, Peter
Actually User01 can successfully modify the model resource and save the change which I believe also requiring Design Manage license.
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For Import/Publishing (External managed project area) a model Rhapsody requires a Publisher Role, while for modifying a model (actively managed project area) Rhapsody is checking of Editor Role.
That may explain why editing succeeded while importing didn't.
Can you verify the Publisher role is assigned for this user?
Hi, David