Unable to activate free licenses
Nicolas Echavarria (34●9●13)
| asked Feb 20 '13, 12:04 a.m.
retagged Feb 20 '13, 3:35 a.m. by Rajat Singh (598●3●35●45)
Hello guys!
We were on a trial for RTC and our trial licenses expired.
Now, we are trying to use the free developer licenses, but somehow... we can't.
Here, the 10 free licenses are theoretically loaded up on the server:
Now, we try to go to a user and select the "Developer" license and the checkbox is grayed out...
Only the "expired" developer licenses show up on the list.
The new "free" licenses are nowhere to be seen in the user license management page.
Your help is greatly appreciated,
Best,
Nicolas E.
|
Accepted answer
Hi Nicolas,
Please take a look at this defect item.
https://jazz.net/jazz/web/projects/Jazz%20Collaborative%20ALM#action=com.ibm.team.workitem.viewWorkItem&id=242921
Now I can activate 10 free license normally after I refreshed the jar file of developer trial license in the attachment of work item 242921.
Try it now!! :)
Kenery
Nicolas Echavarria selected this answer as the correct answer
Comments
Nicolas Echavarria
commented Mar 19 '13, 11:21 p.m.
Right on Kenery!!
Just refreshed the JAR with the one on the case, and we're good to go!!!!
Thanks so much for sharing!!
Best,
Nicolas E.
|
5 other answers
Hi Nicolas
What is the version of RTC in use?
If v4.0.1, have you uploaded the below license:
https://jazz.net/downloads/rational-team-concert/releases/4.0.1/RTC-Developer-10-C-License-4.0.1.zip
On the License Key Management page, you should see an Add option in the section entitled Client License Access Types. Browse to the zip file, and Finish and that should import the free licenses.
Best Regards
Rajat Comments
Nicolas Echavarria
commented Feb 20 '13, 8:15 p.m.
Rajat,
Nicolas, I would suggest to open a work item here: https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWelcome
Not seen this problem either - but agree with Ralph you should grab the free license files from the 4.0.1 download (I am sure you did that - but just wanted to double-check).
Nicolas Echavarria
commented Mar 18 '13, 10:21 p.m.
Anthony,
Yes, the server has internet connectivity.
Still unable to either uninstall the old trial license or make work the free one....
Thanks so much for any light you can shed on this issue...
Best,
Nicolas E.
|
Hi everyone,
I want to run the RTC 4.0 with developer permission.
All the 10-free licenses after the released version 4.0 I've tried but it still don't work.
10-free license will be uploaded and activated but just cannot be assigned to an user!
It will show some messages like "version conflicted"!
How can I solve this problem?
Thanks for reply!
Best Regards
Kenery |
Kenery,
Still on the same boat here!
The server has internet access, however it still appears as the two "sets" of developer licenses are conflicting.
----
"Cannot remove the license "com.ibm.team.rtc.developer". The license is included as part of the server."
Any help on this matter will be greatly appreciated.
Post here please if you're able to make it work!
Nicolas E.
|
Ralph Schoon (63.1k●3●36●46)
| answered Mar 19 '13, 2:47 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Please open a work item here: https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWelcome to get development look at it. Thanks!
Comments
Kenery Wang
commented Mar 19 '13, 3:22 a.m.
Hi Ralph,
Thanks for the quickly reply,
I've created a defect work item which id is 256530.
Hope to get the answer as soon as possible.
BTW, I've read your blog about how to write customized plug-ins in RTC.
It's really great helpful for me. :D
Kenery
|
Hi all, I thought this was fixed as of CLM 4.0.1. I've just installed 4.0.2 from scratch and have the same problem. I can see the 10 free RTC licenses in the License key utility as 'active'. But I can't assign any to users because only the trial licences show up in the user edit menu. As far as number of users go, the only ones on the server right now are two 'Jazzadmins' users. I also looked for the work item above 256530 and couldn't find it. Any thoughts? Thanks in advance Comments The defect with the updated licenses is on Work Item 242921 (see the link in the accepted answer)
Jean-Pierre Ranger
commented Jul 16 '13, 9:10 a.m.
Thanks Karl.
Cheers, JP |
Your answer
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Comments
Nicolas,
I have never seen that, so I can only guess. Can you check, if you have assigned more than 10 developers a license?
Ralph,
No, our team comprised of 6 developers.
In fact, I've removed the licenses from everyone.
Please let me know if you have any ideas on how to fix this, as we took lots of pain installing and moving forward with it....
Thanks so much!
Best,
Nicolas E.