No longer able to log in to RM
A few months ago I set up an RRC 4.0.0.1 instance for a user. It was all set up but then funding stalled. Funding has become available again, but now we're unable to login to the /rm/web application.
The only thing that I know has changed is, the WAS server was upgraded to 7.0.0.25, from whatever it was at the time the instance was set up. After the upgrade, I was able to log in to the /jts/admin; the status summary and diagnostics looked ok (i.e. everything green), but that's all I checked at the time of the upgrade (since I knew the server was not actively in use). Here's the message we are currently getting: |
Accepted answer
Are your RM licenses still good, i.e. not expired?
Check in the JTS admin pages, /jts/admin -> server menu -> license key management Erich Wolz selected this answer as the correct answer
Comments
Erich Wolz
commented Jan 23 '13, 6:53 p.m.
License Key Management shows that I have the following active CAL types (not counting the "Internal" and/or "Included" ones):
Hi Erich,
Erich Wolz
commented Jan 29 '13, 7:05 p.m.
Sure enough, a grep for 9444 on the fronting.properties file turns up the following:
1
Erich Wolz
commented Jan 30 '13, 3:53 p.m.
Documenting the results of a follow-up chat with Bas:
|
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.