Understanding how to install manual failover techniques with the Jazz solution

Authors: RichRakich
Build basis: Jazz applications in CLM version 4.0, SSE version 4.0, and ELM version 7.0 or later with WebSphere Application Server 7 or later

Note: Support removed for IBM WebSphere Application Server (Traditional WAS) with ELM version 7.0.3. Use WebSphere Liberty, either embedded and installed with ELM applications, or separately installed

Deploy each of the jts.war, ccm.war, rm.war (cold standby only), and qm.war on their respective Primary and Backup servers so that you can use idle standby as a strategy for failover in high availability environments.

The following table lists the abbreviations that are used throughout these deployment instructions:

Table 1. Acronyms

Acronym	Term
URI	Uniform Resource Identifier
JTS	Jazz Team Server
CCM	Change and Configuration Management
QM	Quality Management
RM	Requirements Management
LPA	Lifecycle Project Administration
CLM	Rational solution for Collaborative Lifecycle Management (CLM), which includes JTS, the CCM application, the QM application, and the RM application
ELM	IBM solution for Engineering Lifecycle Management (ELM), which includes JTS, the CCM application, the QM application, and the RM application. CLM was renamed to ELM beginning with release 7.0

Requirements

The following table lists the basic high availability requirements:

Table 2. Basic high availability requirements

Server	Software	Operating system
IBM HTTP Server	IBM HTTP Server 7.0 Fix Pack 18 or greater Web server plug-ins for WebSphere Application Server 7.0 Fix Pack 23 or 8.0.0.3 IBM Key Management v7.0.3.28	Windows, Linux, AIX
WebSphere Application Server Primary Server A	WebSphere Application Server 7.0 Fix Pack 23 or 8.0.0.3 IBM solution for ELM products (JTS and the CCM, QM, and RM applications)	Windows, Linux, AIX
WebSphere Application Server Backup Server B	WebSphere Application Server 7.0 Fix Pack 23 or 8.0.0.3 IBM solution for ELM products (JTS and the CCM, QM, and RM applications)	Windows, Linux, AIX
File Server, Shared Disk	Lucene Index: file-based indexes used by the applications	Windows, Linux, AIX

Limitations

The following is a list of known issues in the active CCM backup server:

• The Jazz Build Engines will not run the scheduled builds, but can only run those explicitly requested builds.
• The Rational Build Forge Build Engines will not run the scheduled or requested builds.
• Due to the issue with the Rational Build Forge Build Engines, the Dependency Based Builds will not work while using the CCM standby.
• Rational ClearQuest Synchronizer will not automatically synchronize the outgoing change requests.

Setting up servers for a basic high-availability configuration

The following sections describe setting up and configuring your primary and backup servers for a basic high-availability environment.

Installing and configuring the IBM HTTP Server and Web server plug-ins

Note: If you use the Developer for Workgroups client access license, high availability is not supported.

To install and configure the IBM HTTP Server and Web server plug-ins, see these resources:

1. Installing the IBM HTTP Server:
   • For WebSphere Application Server 7, see IBM HTTP Server, Version 7
   • For WebSphere Application Server 8, see IBM HTTP Server, Version 8
2. Installing the Web server plug-ins:
   • For WebSphere Application Server 7, see Installing web server plug-ins
   • For WebSphere Application Server 8, see Installing and configuring web server plug-ins
3. Configuring a Web server and an application server on separate computes remotely:
   • For WebSphere Application Server 7, see Setting up a remote Web server
   • For WebSphere Application Server 8, see Setting up a remote web server
4. Securing transmissions between the Web server and the client and enable SSL on the IBM HTTP Server:
   • For WebSphere Application Server 7, see Securing IBM HTTP Server
   • For WebSphere Application Server 8, see Securing IBM HTTP Server

Installing and configuring a Jazz application on primary and backup servers

The jts.war, ccm.war, and qm.war applications use the idle standby environment, while the rm.war and admin.war (Lifecycle Project Administration) remain in a stopped state on the backup server (cold standby). Also note that the admin.war (LPA) and jts.war applications must be installed on the same server. In the event of a failover of the Jazz Team Server, stop the primary server completely, fail over to the backup server, and start the admin.war application on the backup server.

To install and configure copies of the IBM solution for Engineering Lifecycle Management (ELM) applications on the primary and backup servers, follow these steps.

1. Install the ELM applications on the primary and backup servers.
2. Configure WebSphere Application Server and deploy the .WAR files on the primary and backup servers.
3. Run the setup wizard ONLY on the primary server. Do not run the setup wizard on the backup servers.
4. Set the public URL to point to the IBM HTTP Server and not the application server.
5. After installing and configuring the primary server, shut it down and copy its configuration files into the backup server installation.

For information about installing ELM applications, configuring WebSphere Application Server and deploying .WAR files, see the IBM Documentation [https://www.ibm.com/docs/en/elm/7.0.2?topic=installing-interactive-guides][Interactive Installation Guide]].

Configuring high availability for both primary and backup servers

The jts.war application is typically installed with a single application server as its target. With the introduction of the Web server, the application container configuration must be modified to allow routing through the Web server.

To modify the application:

1. In the WebSphere Console, click the jts.war application link under Enterprise Applications.
2. Select Manage Modules.
3. Select the check box for the jts.war application module.
4. In the list of clusters and servers, choose both the Web server and application server, and then click Apply.
5. Click OK, and then save the changes.
6. Restart the jts.war application.

Reconfigure both the primary and backup Jazz Team Server instances to reference the same location for the full text index. To keep the index up to date and available to both the primary and back up servers, update the com.ibm.team.fulltext.indexLocation and com.ibm.team.jfs.index.root.directory properties in the teamserver.properties files on both the primary and backup servers to store the index on a shared drive.

• This property value is an example of what you can see on Windows:

com.ibm.team.fulltext.indexLocation=I\:/sharedIndexFolder/workitemindex

• This property setting is an example of what you can see on Linux:

com.ibm.team.fulltext.indexLocation=/net/LinuxHost/sharedIndex/workitemindex

Turning off asynchronous tasks on the backup server

To avoid any possible data contention between the two running Jazz Team Servers, asynchronous (or background) tasks must be turned off on the backup server.

1. Add the following line to the teamserver.properties file on the Backup server:

com.ibm.team.repository.scheduler.migration.mode.enabled=true

1. Restart the jts.war application on the backup server.

Editing the web server plugin_cfg.xml file for idle standby

Each time a WebSphere Application Server is configured to route requests through a web server to an application server, the web server plugin.xml file is updated with the connection information for that application server. At this point, you have partially configured the plugin-cfg.xml file. Replace and then edit the following section of the plugin-cfg.xml file on the Web server to complete the configuration. This plugin-cfg.xml file is located in the plugin\config\webserver1 folder of the web server, where webserver1 is the name that you assigned to the web server in the previous section, "Installing and configuring the IBM HTTP Server and Web Server plug-ins".

URI groups

Depending on the high-availability environment setup and whether you intend to have a single WebSphere Application Server instance for each application or one application server for all applications, you must plan accordingly. The URI groups is a logical grouping of the URIs that a cluster serves up. For example, if a single WebSphere Application Server instance per application is used, declare a cluster for each application. One URI group is applied to a single cluster. A URI grouping might look like this example:

<!-- JTS URI Group -->
<UriGroup Name="default_host_JTS_basicHA_Cluster_URIs">
<Uri AffinityCookie="JSESSIONID" AffinityURLIdentifier="jsessionid" Name="/admin/*"/>
<Uri AffinityCookie="JSESSIONID" AffinityURLIdentifier="jsessionid" Name="/jts/*"/>
</UriGroup>

<!-- CCM URI Group -->
<UriGroup Name="default_host_CCM_basicHA_Cluster_URIs">
<Uri AffinityCookie="JSESSIONID" AffinityURLIdentifier="jsessionid" Name="/ccm/*"/>
</UriGroup>

<!-- QM URI Group -->
<UriGroup Name="default_host_QM_basicHA_Cluster_URIs">
<Uri AffinityCookie="JSESSIONID" AffinityURLIdentifier="jsessionid" Name="/qm/*"/>
</UriGroup>

<!-- RM URI Group -->
<UriGroup Name="default_host_RM_basicHA_Cluster_URIs">
<Uri AffinityCookie="JSESSIONID" AffinityURLIdentifier="jsessionid" Name="/rm/*"/>
</UriGroup>

Setting up a server cluster

If you set up one WebSphere Application Server instance per application, a server cluster must be set up to include all servers that serve up that one application URI. A server cluster for the ELM applications might look like this example:

<!-- JTS Server Cluster -->
<ServerCluster CloneSeparatorChange="false" GetDWLMTable="false" IgnoreAffinityRequests="true" LoadBalance="Round Robin" Name="server1_jts_Cluster" PostBufferSize="64" PostSizeLimit="-1" RemoveSpecialHeaders="true" RetryInterval="60">
   <Server LoadBalanceWeight="0" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="jts1Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="jts1.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="jts1.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
   <Server LoadBalanceWeight="1" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="jts2Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="jts2.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="jts2.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>>
   </Server>
</ServerCluster>
<!-- End JTS Server Cluster -->

<!-- CCM Server Cluster -->
<ServerCluster CloneSeparatorChange="false" GetDWLMTable="false" IgnoreAffinityRequests="true" LoadBalance="Round Robin" Name="server1_ccm_Cluster" PostBufferSize="64" PostSizeLimit="-1" RemoveSpecialHeaders="true" RetryInterval="60">
   <Server LoadBalanceWeight="0" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="ccm1Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="ccm5.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="ccm5.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
   <Server LoadBalanceWeight="1" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="ccm2Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="ccm6.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="ccm6.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
</ServerCluster>
<!-- End CCM Cluster -->

<!-- QM Server Cluster -->
<ServerCluster CloneSeparatorChange="false" GetDWLMTable="false" IgnoreAffinityRequests="true" LoadBalance="Round Robin" Name="server1_qm_Cluster" PostBufferSize="64" PostSizeLimit="-1" RemoveSpecialHeaders="true" RetryInterval="60">
   <Server LoadBalanceWeight="0" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="qm1Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="qm7.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="qm7.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
   <Server LoadBalanceWeight="1" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="qm2Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="qm8.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="qm8.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
</ServerCluster>
<!-- End QM Cluster -->

<!-- RM Server Cluster -->
<ServerCluster CloneSeparatorChange="false" GetDWLMTable="false" IgnoreAffinityRequests="true" LoadBalance="Round Robin" Name="server1_rm_Cluster" PostBufferSize="64" PostSizeLimit="-1" RemoveSpecialHeaders="true" RetryInterval="60">
   <Server LoadBalanceWeight="0" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="rm1Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="rm3.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="rm3.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
   <Server LoadBalanceWeight="1" ConnectTimeout="0" ExtendedHandshake="false" MaxConnections="-1" Name="rm2Node01_server1" ServerIOTimeout="0" WaitForContinue="false">
      <Transport Hostname="rm4.example.com" Port="9080" Protocol="http"/>
      <Transport Hostname="rm4.example.com" Port="9443" Protocol="https">
         <Property Name="keyring" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.kdb"/>
         <Property Name="stashfile" Value="/root/IBM/HTTPServer/Plugins/config/webserver1/plugin-key.sth"/>
      </Transport>
   </Server>
</ServerCluster>
<!-- End RM Cluster -->

Route element

The route element is where the URI group and server cluster get bound together. The rout element tells the plug-in which URIs are served up by which cluster. Using the preceding example, the example route elements will bind the application URIs to their respective clusters as shown:

<Route ServerCluster="server1_jts_Cluster" UriGroup="default_host_JTS_basicHA_Cluster_URIs" VirtualHostGroup="default_host"/>
<Route ServerCluster="server1_ccm_Cluster" UriGroup="default_host_CCM_basicHA_Cluster_URIs" VirtualHostGroup="default_host"/>
<Route ServerCluster="server1_qm_Cluster" UriGroup="default_host_QM_basicHA_Cluster_URIs" VirtualHostGroup="default_host"/>
<Route ServerCluster="server1_rm_Cluster" UriGroup="default_host_RM_basicHA_Cluster_URIs" VirtualHostGroup="default_host"/>

Synchronizing the configuration files for the primary and backup servers

Customized server properties are not automatically synchronized between the primary and backup servers. In order to ensure that the backup servers have consistent configuration attributes, all customized settings must be propagated to the backup servers before they become active. Periodically backing up from the primary server and restoring those files to the backup server are sufficient to keep customizable server properties in sync.

Note: If there are any configuration changes that require that you restart the primary server, then the backup server must also be restarted to get these changes.

This list includes configuration files (by ELM Application) that might need to be synchronized between the primary and backup servers. Note for versions 7.0.1 SR1 / 7.0.2 SR1 and beyond, replace log4j.properties references with log4j2.xml. log4j.properties

• JTS

JazzInstallDir/server/conf/jts/teamserver.properties
JazzInstallDir/server/conf/jts/log4j.properties

• CCM

JazzInstallDir/server/conf/ccm/teamserver.properties
JazzInstallDir/server/conf/ccm/log4j.properties

• QM

JazzInstallDir/server/conf/qm/teamserver.properties
JazzInstallDir/server/conf/qm/log4j.properties
JazzInstallDir/server/conf/qm/integration_config.xml

• RM

JazzInstallDir/server/conf/rm/log4j.properties
JazzInstallDir/server/conf/rm/fronting.properties
JazzInstallDir/server/conf/rm/friendsconfig.rdf
JazzInstallDir/server/rrcweb/composerweb.properties
JazzInstallDir/server/rrcweb/log4j.properties

• ADMIN

JazzInstallDir/server/conf/admin/friends.rtf
JazzInstallDir/server/conf/admin/log4j.properties
JazzInstallDir/server/conf/admin/admin.properties

Verifying the server setup for manual failover ability

To verify the manual failover ability of the WebSphere Application Server, edit the plugin-cfg.xml file on the web server so that on the PrimaryNode01 _server1 the LoadBalanceWeight = 0 property is set and on the BackupNode01_server1 the LoadBalanceWeight = 1 property is set. Save the plugin-cfg.xml file.

1. With both primary and backup servers online, run the WebSphere sample Snoop servlet to get the name of the server that is handling the request.
2. Invoke the Snoop servlet from an HTML browser by going to https://webserver/snoop.
3. The requested information displays the host that is serving the request as the localhost. In this case the server with the LoadBalanceWeight =1 property is displayed.
4. Try trading the LoadBalanceWeight property between the primary and backup servers, and note which server handles the Snoop servlet request.

Detecting failure on the primary server

Important: You must ensure that the primary server is completely stopped before switching over to the failover server. Also be sure that there are no running processes that are interacting with the database.

To achieve high availability, you must know when the primary server is down. This knowledge is especially important for this basic high-availability solution, which does not support automatic failover of the primary server to the backup server.

The process of detecting a failed server is a critical and time-sensitive task. Several factors can indicate that a server has failed, such as network problems, configuration problems, application overloading, or user error. Whatever solution you choose to detect server failures, you must ensure that the alert is as rapid as possible.

Taking the primary servers offline

If your primary servers fail, or if you suspect your server is experiencing problems and requires maintenance, the first priority is to redirect clients to a backup server so that client applications work with as little interruption as possible.

Sometimes, you can fix the failed application server by restarting it. If you suspect the repair or maintenance of the primary application server might take more time to fix, then it is best to mark the primary server as unavailable.

1. In the web server plugin-cfg.xml file, locate the following line: <Server <nop>LoadBalanceWeight ="1" ...
2. Change the <nop>LoadBalanceWeight attribute from 1 to 0.
3. Save the plugin-cfg.xml file.
4. After the backup servers are started, run the following commands to resume the indexer on the backup servers for Jazz Team Server, Change and Configuration Management (CCM), and Quality Management (QM) applications:

repotools-jts -resumeIndexer repositoryURL=https://server.example.com/jts adminUserId=wasadmin adminPassword=wasadmin

repotools-ccm -resumeIndexer repositoryURL=https://server.example.com/ccm adminUserId=wasadmin adminPassword=wasadmin

repotools-qm -resumeIndexer repositoryURL=https://server.example.com/qm adminUserId=wasadmin adminPassword=wasadmin

When failing over to the Jazz Team Server backup, start the LPA application from the WebSphere console.

When the LoadBalanceWeight property is set to 0, no requests can be sent to the server even if it becomes available. To restore availability to the server, change the LoadBalanceWeight property setting back to 1.

Restoring the primary server

To restore the primary server to operation, you must schedule the server startup, and switch the LoadBalanceWeight property attributes so that you prevent the primary and backup servers from communicating to the repository at the same time.

During the recovery process, some users might experience a brief disconnection or delay. However, after the primary server is back up, the server resumes taking requests from the web server.

1. Make sure the primary server is turned off.
2. In the web server plugin-cfg.xml file, locate the entry for the PrimaryNode01_server1 property, and change the LoadBalanceWeight attribute from 0 to 1.
3. In the web server plugin-cfg.xml file, locate the entry for the BackupNode01_server1 property, and change the LoadBalanceWeight attribute from 1 to 0.
4. Save the edits to the web server plugin-cfg.xml file.
5. Shut down the backup server before switching back to the primary server to prevent concurrent database access or stale cached data in the application. After the backup server is turned off, start the primary server.
6. When the primary server is back up and has resumed taking requests, you can start the backup server again.

Related topics: None

External links:

• WebSphere Application Server version 7:
  • IBM HTTP Server
  • Installing web server plug-ins
  • Setting up a remote Web server
  • Securing IBM HTTP Server

• WebSphere Application Server version 8:
  • IBM HTTP Server
  • Installing and configuring web server plug-ins
  • Setting up a remote web server
  • Securing IBM HTTP Server