r1 - 2014-03-27 - 05:24:34 - TakehikoAmanoYou are here: TWiki >  Deployment Web > DeploymentTroubleshooting > DataCollectionandSupportResources > GuideForPSR

todo.png Guideline of using "Problem Steps Recorder"

Authors: TakehikoAmano
Build basis: None

There is a utility called "Problem Steps Recorder" on Windows 7 and 8. This utility records application operations with automatic GUI screen capture. This is useful to report the problem to IBM support team so that they can understand the problems, and how to reproduce the problem.

Using Problem Steps Recorder

To use this tool is very simple.

1. Enter "psr" at "Start" -> "Run...", or run this utility from command line interface.

2. Press "Start Record"

  • PSR start recording:
    psr-start-recording.png

3. Run the application to reproduce the problem. Optionally, you may enter comment during the capture.

4. Press "Stop Record". The dialog will pop up to save the recording.

  • PSR stop recording:
    psr-stop-recording.png

The record is saved as .zip file which contains self-contains .mht file.

Before sending the file

The "psr" utility do not capture input. You may need to supply additional comment to the file (or enter comment during the capture). Make sure the captured screenshots are correct before sending to IBM. If it contains confidential information, be sure to mask the information.

External links:

Topic attachments
I Attachment Action Size Date Who Comment
Pngpng psr-start-recording.png manage 18.1 K 2014-03-27 - 05:18 TakehikoAmano PSR start recording
Pngpng psr-stop-recording.png manage 14.0 K 2014-03-27 - 05:14 TakehikoAmano PSR stop recording
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