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r3 - 2015-02-25 - 17:12:33 - Main.dmmckinn
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GeneralTroubleshootingRationalAdapterForJIRA
<div id="header-title" style="padding: 10px 15px; border-width:1px; border-style:solid; border-color:#FFD28C; background-image: url(<nop>https://jazz.net/wiki/pub/Deployment/WebPreferences/TLASE.jpg); background-size: cover; font-size:120%"> ---+!! <img src="https://jazz.net/wiki/pub/Deployment/WebPreferences/new.png" alt="new.png" width="50" height="50" align="right"> General Troubleshooting Rational Adapter for JIRA %DKGRAY% Authors: IntegrationsTroubleshootingTeam<br> Build basis: Rational Adapter for JIRA Standard Edition v1.1, Rational Collaborative Lifecycle Management version 4.0, 4.0.1, 4.0.2, 4.0.3 %ENDCOLOR%</div></sticky> <!-- Page contents top of page on right hand side in box --> <sticky><div style="float:right; border-width:1px; border-style:solid; border-color:#DFDFDF; background-color:#F6F6F6; margin:0 0 15px 15px; padding: 0 15px 0 15px;"> %TOC{title="Page contents"}% </div></sticky> <sticky><div style="margin:15px;"></sticky> This page provides general troubleshooting information for IBM Rational Adapter for JIRA Standard Edition v1.1. ---+++ Turning on Logging The administrator needs to add a file in {JIRA-install-root}/conf called 'oslc_log4j.properties'. For example: On Microsoft Windows: c:\Program Files (x86)\Atlassian\JIRA\conf\oslc_log4j.properties On Linux: /opt/Atlassian/JIRA/conf/oslc_log4j.properties Information on how to enable logging can be found at: <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/t_jira_troubleshoot_log.html" target="_blank">Using JIRA logging with the JIRA adapter</a> ---+++ Using the IBM Support Assistant Lite (ISALite) utility to collect diagnostic information * ISALite can be used to collect information about your JIRA Adapter environment. * It is bundled with JIRA adapter plugin and can be found in {JIRA-adapter-install-directory}/support/ directory. * Steps to run ISALite and collect the output can be found at: * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/t_using_the_isal.html" target="_blank">Gathering diagnostic information for the JIRA adapter</a> ---+++++!! Related topics: [[DeploymentWebHome][Deployment web home]] ---+++++!! External links: * <a href="http://www.ibm.com/support/knowledgecenter/SSWMXJ_1.1.0/com.ibm.rational.rlia.jira.doc/topics/c_jira_troubleshoot.html?lang=en" target="_blank">Troubleshooting the JIRA adapter</a> * [[https://www.ibm.com][IBM]] ---+++++!! Additional contributors: Main.KotTontranakwong ---+++++!! Questions and comments: %COMMENT{type="below" target="GeneralTroubleshootingRationalAdapterForHPALMComments" button="Submit"}% %INCLUDE{"GeneralTroubleshootingRationalAdapterForHPALMComments"}% <sticky></div></sticky>
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