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while importing csv file into RTC some of the attributes values are not copied

Raghu N (26156) | asked Jan 17 '13, 4:16 p.m.
edited Jan 17 '13, 4:54 p.m.

I have exported data from RTC and importing the same data via CSV into RTC project area all the other attributes values are copied but few of the mandatory attribute values are not copied. is something i am missing .

Thank you in advance

Brian Fleming commented Jan 17 '13, 4:54 p.m. | edited Jan 17 '13, 7:17 p.m.

When you import you have the option of specifying a mapping xml file.  This file has entries such as
    <attribute sourceId="Id" targetId="">
to map columns in your csv to attributes in RTC.  Did you use a mapping file?  Are the target attribute ids correct?

Raghu N commented Jan 17 '13, 5:57 p.m.

Hi Brian,

Yes, I have made an entry in the mapping file  and target ids are correct also but not sure y it is not mapping and importng the values into it.

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Raghu N (26156) | answered Jan 22 '13, 11:52 a.m.


I have the found the answer. Export as as internal value for the attributes and import those internal values so that it maps and import the appropriate values.

Ralph Schoon selected this answer as the correct answer

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