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Error importing from Bugzilla

Tom Schmidt (645) | asked Jan 09 '13, 3:18 p.m.
I am attempting to import bugs from a bugzilla server into an RTC sandbox server.
I get a very non-descriptive error message:
"Error Importing Bugs"

When I expand the details tab, it produces only:

Using bugzilla URL:
Attempting to import a single bug: 8589
RTC Repository:
RTC project area: Lime Sandbox (Change and Configuration Management)
Using verified credentials.

Any suggestions are greatly appreciated.

Tom Schmidt commented Jan 09 '13, 4:22 p.m.

Note that the url from the error message does not seem to be correct.
produces a "404: The requested URL /xml.cgi was not found on this server."

The actual url of the associated bug is:

Tom Schmidt commented Jan 15 '13, 9:48 a.m.

After installing the latest version of stand alone RTC client, I get a more descriptive error.

"Could not create work item from bug 9091: User "tschmidt" does not have the required permission to perform this operation. The "JazzAdmins" role is required to perform this operation."

Now I simply need to find the admin or owner of, in order to request such access.

Kevin Ramer commented Jan 16 '13, 3:26 p.m.

Let me assure you that when (if) you deploy RTC yourself the Bugzilla Importer does work given one has JazzAdmin permission.

What is likely failing is the attempt to add a new RTC user to associate with various attributions (ownership, creator, etc) of the data being imported.

Here's a suggestion:  I think the Import wizard allows you to save the Bugzilla as an XML file local to you.  Let it do that, then change all things that look like a 'contributor' to your ID, then try the import again.

I don't know if JazzAdmin will be allowed on that repository

We have used the facility since RTC v1.0 for various purposes.

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