Not possible to log in after installation CLM 4.0.1
Accepted answer
3 other answers
what's the error message displayed on the page?
"403 Forbidden" , "not authorized" or "invalid user ID or password" ?
if it is "403 Forbidden" or "not authorized" , you can try to use the user/pass that created when running the JTS setup.
Comments
I receive an error message Invalid user ID or password., I downloaded one installation file and installed the SW in one go, and I had no questions about setting any password or user name.
You are supposed to run the server, then open <YourURI>/jts/setup. You log in as ADMIN/ADMIN if you run on Tomcat authentication. Then you follow the setup and create your own user.
Ralph,
I think that my problem has something to do with Tomcat. However I run Start Jazz server using "Run as administrator", what should give Tomcat all the rights to write to Program Files directory.
I never never ever ever install into Program Files anymore. Especially on Win7 it is just a pain. I would suggest to install into a different folder.
2 votes
No, the certificate is not the issue. I run on these that come with the product forever. You have to accept the exception and you can go ahead.
If you keep away from Program Files you can run it without running as administrator. The issue with Program Files is that it is a virtualized folder where the application can only create folders and files with administrative permission.
1 vote
I had the same problem but it was resolved when I executed the "Start the Jazz Team Server" as "Run as Administrator."
you got a login screen on the first setup https://yourjazzserver:9443/jts/setup where ADMIN/ADMIN does not work. Tomcat logs it with a warning "An attempt was made to authenticate the locked user ADMIN".
What does it mean?
this scenario depends on the local security settings of the windows server.
solution: start the "tomcat server startup script" in the windows administrator mode:
(run a cmd window in admin mode, right click on the cmd command "run as administrator"
and start the tomcat start script in this cmd box).
another option would be to disable the local security settings of the windows server:
local security policy, local policy, security options,
user account control, run all administrators in admin approval mode : disable
do not set this on a production server, only as a workaround on a demo or evaluation server.
this case has nothing to do with the program files, nevertheless i stay with Ralph - do not locate the Jazz installation in the windows program folder