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RQM : No Help available

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Olivier BERDAH
(1●1●4●4) Dec 04 '12, 11:28 a.m.

When I click on the RQM Help Web version, we obtain that errror message :

SRVE0255E: A WebGroup/Virtual Host to handle /clmhelp/index.jsp has not been defined.

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Hadar Hawk
FORUM MODERATOR / JAZZ DEVELOPER Dec 04 '12, 11:45 a.m.
Hi Olivier, What version of RQM are you using?  What machine and operating system?  What application server? Sorry for all the questions, but this will help us understand the problem. thanks. Hadar

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Eric Solomon
JAZZ DEVELOPER (91●1) Dec 04 '12, 2:23 p.m.
Olivier,
Also, which browser are you using and which version of the browser?

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Olivier BERDAH
Dec 05 '12, 3:53 a.m.
  * Firefow 10.0.11, and IE8. * On, IE 8, we have the following message : " (i) The webpage cannot be found _____________________________________ Most likely causes : There might be a typing error int the address If you clicked on a link, it may be out of date. What you can try : Retype the address Go back to the previous page Go to and look for the information you want "  

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Olivier BERDAH
(1●1●4●4) Dec 05 '12, 3:53 a.m.
 

* Firefow 10.0.11, and IE8.

* On, IE 8, we have the following message :

"

(i) The webpage cannot be found

_____________________________________

Most likely causes :

There might be a typing error int the address

If you clicked on a link, it may be out of date.

What you can try :

Retype the address

Go back to the previous page

Go to and look for the information you want

"

 

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Laura Kuczarski
JAZZ DEVELOPER Dec 07 '12, 8:59 a.m.
Hi Olivier, Thank you for the browser information.  We'll need a little more information to troubleshoot this - What version of RQM are you using?  What operating system?  What application server? Thank you! Laura

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Olivier BERDAH
(1●1●4●4) Dec 11 '12, 4:27 p.m.

OS : Red Hat Enterprise Linux Server release 5.4 (Tikanga)

application server : WebSphere7

 

 

Build Information

Version Build ID
Quality Management - Core Libraries 3.0.1.3 I20120326_1930
Jazz Foundation - Core Libraries 3.0.1.3 RJF-I20120322-1607

About the Rational Jazz Team Server

Version: 3.0.1.3
Build Information Version Build ID
Jazz Foundation - Core Libraries 3.0.1.3 RJF-I20120322-1607

Client Access License Types Assigned to user Maurice Berdah

Product Version Type Variant
Rational Team Concert 3.0.1 Developer-Floating Unlocked
Rational Quality Manager 3.0.1 Quality Professional-Floating Unlocked
Rational Requirements Composer 3.0.1 Analyst-Floating Unlocked

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Olivier BERDAH
(1●1●4●4) Dec 11 '12, 4:29 p.m.

[root@sa9lrtcd01 WebSphere7]# ll
total 962304
drwxr-xr-x 33 webadmin webgroup      4096 Dec 11 12:26 AppServer
drwxr-xr-x 24 webadmin webgroup      4096 Jul  3 18:12 HTTPServer
drwx------  2 webadmin webgroup     16384 Apr 11  2012 lost+found
drwxr-xr-x 15 webadmin webgroup      4096 Apr 25  2012 Plugins
drwxr-xr-x  4 root     root          4096 Dec 11 20:50 repo_rst
drwxrwxr-x 13 webadmin webgroup      4096 Apr 11  2012 UpdateInstaller
[root@sa9lrtcd01 WebSphere7]# cd /opt/WebSphere732

[root@sa9lrtcd01 WebSphere732]# ll
total 36
drwxr-xr-x 33 webadmin webgroup  4096 Nov 28 14:37 AppServer
drwxr-xr-x 22 webadmin webgroup  4096 May  9  2012 HTTPServer
drwx------  3 gbsuser  gbsgrp    4096 Nov 19 20:48 installtemp
drwx------  2 webadmin webgroup 16384 Apr 28  2012 lost+found
drwxr-xr-x 15 webadmin webgroup  4096 May  7  2012 Plugins
drwxr-xr-x  7 webadmin root      4096 Nov 29 16:50 tmpscansource

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Chris Austin
JAZZ DEVELOPER (36●1●2) Dec 11 '12, 4:42 p.m.
This is a Websphere error, indicating that the clmhelp war may not be available.  It may not have been installed into Websphere properly.  Can your App Server admin take a look at the server and verify clmhelp.war has been properly installed?

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Eric Solomon
JAZZ DEVELOPER Dec 11 '12, 5:21 p.m.
Also, refer to this help topic about deploying on WebSphere http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/topic/com.ibm.jazz.install.doc/topics/t_deploy_was.html.  And are you in a distributed environment, where RQM is installed on a different server than the JTS? If so, see this topic - http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/topic/com.ibm.jazz.install.doc/topics/t_config_help_loc.html

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Question asked: Dec 04 '12, 11:28 a.m.

Question was seen: 7,445 times

Last updated: Dec 11 '12, 5:21 p.m.

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