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RQM : No Help available

When I click on the RQM Help Web version, we obtain that errror message :

SRVE0255E: A WebGroup/Virtual Host to handle /clmhelp/index.jsp has not been defined.

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Hi Olivier,
What version of RQM are you using?  What machine and operating system?  What application server?

Sorry for all the questions, but this will help us understand the problem.

thanks.
Hadar



5 answers

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Olivier,
Also, which browser are you using and which version of the browser?

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Comments

 

* Firefow 10.0.11, and IE8.

* On, IE 8, we have the following message :

"

(i) The webpage cannot be found

_______

Most likely causes :

There might be a typing error int the address

If you clicked on a link, it may be out of date.

What you can try :

Retype the address

Go back to the previous page

Go to and look for the information you want

"

 


Permanent link
 

* Firefow 10.0.11, and IE8.

* On, IE 8, we have the following message :

"

(i) The webpage cannot be found

_____________________________________

Most likely causes :

There might be a typing error int the address

If you clicked on a link, it may be out of date.

What you can try :

Retype the address

Go back to the previous page

Go to and look for the information you want

"

 

0 votes

Comments

Hi Olivier,

Thank you for the browser information.  We'll need a little more information to troubleshoot this - What version of RQM are you using?  What operating system?  What application server?

Thank you!
Laura


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OS : Red Hat Enterprise Linux Server release 5.4 (Tikanga)

application server : WebSphere7

 

 

Build Information

Version Build ID
Quality Management - Core Libraries 3.0.1.3 I20120326_1930
Jazz Foundation - Core Libraries 3.0.1.3 RJF-I20120322-1607

About the Rational Jazz Team Server

Version: 3.0.1.3
Build Information Version Build ID
Jazz Foundation - Core Libraries 3.0.1.3 RJF-I20120322-1607

Client Access License Types Assigned to user Maurice Berdah

Product Version Type Variant
Rational Team Concert 3.0.1 Developer-Floating Unlocked
Rational Quality Manager 3.0.1 Quality Professional-Floating Unlocked
Rational Requirements Composer 3.0.1 Analyst-Floating Unlocked

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[root@sa9lrtcd01 WebSphere7]# ll
total 962304
drwxr-xr-x 33 webadmin webgroup      4096 Dec 11 12:26 AppServer
drwxr-xr-x 24 webadmin webgroup      4096 Jul  3 18:12 HTTPServer
drwx------  2 webadmin webgroup     16384 Apr 11  2012 lost+found
drwxr-xr-x 15 webadmin webgroup      4096 Apr 25  2012 Plugins
drwxr-xr-x  4 root     root          4096 Dec 11 20:50 repo_rst
drwxrwxr-x 13 webadmin webgroup      4096 Apr 11  2012 UpdateInstaller
[root@sa9lrtcd01 WebSphere7]# cd /opt/WebSphere732

[root@sa9lrtcd01 WebSphere732]# ll
total 36
drwxr-xr-x 33 webadmin webgroup  4096 Nov 28 14:37 AppServer
drwxr-xr-x 22 webadmin webgroup  4096 May  9  2012 HTTPServer
drwx------  3 gbsuser  gbsgrp    4096 Nov 19 20:48 installtemp
drwx------  2 webadmin webgroup 16384 Apr 28  2012 lost+found
drwxr-xr-x 15 webadmin webgroup  4096 May  7  2012 Plugins
drwxr-xr-x  7 webadmin root      4096 Nov 29 16:50 tmpscansource

0 votes


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This is a Websphere error, indicating that the clmhelp war may not be available.  It may not have been installed into Websphere properly.  Can your App Server admin take a look at the server and verify clmhelp.war has been properly installed?

0 votes

Comments

Also, refer to this help topic about deploying on WebSphere
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/topic/com.ibm.jazz.install.doc/topics/t_deploy_was.html. 

And are you in a distributed environment, where RQM is installed on a different server than the JTS? If so, see this topic - http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m1/topic/com.ibm.jazz.install.doc/topics/t_config_help_loc.html

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Question asked: Dec 04 '12, 11:28 a.m.

Question was seen: 5,120 times

Last updated: Dec 11 '12, 5:21 p.m.

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