Call of RRC View ends with CRRW7611W
Issue appear since upgrade from 3.0.1.4 to 4.0.0.1
WAS 8.05 FireFox ESR 10 When calling a View it happens that after 10 second I get the message The list of artifact cannot be displayed. CRRW7611W The server was unable to generate the list of artifacts in a reasonable period of time. I can try as much as I want. The error appears the same. But if somebody else does the same call and this end successfully, it will also end successfully on my calls afterwards. The query is not very complicated: Type and Folder. The amount of data is around 900 in the rm.log and SystemOut.log is following message 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << https/1.1 500 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Timing] 15ms 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] GET https://bt-clmserver01.hqs.sbt.siemens.com/rm/types?resourceContext=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%2Fprocess%2Fproject-areas%2F_tgOWwrPVEeGsn_ToVY7h1A HTTP/1.1 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Host: bt-clmserver01.hqs.sbt.siemens.com 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Accept-Language: en-US,en;q=0.5 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] X-jazz-downstream-auth-client-level: 4.0 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] X-jazz-proxy-chained-callback: https://bt-clmserver01.hqs.sbt.siemens.com:443/rm/oauthCallback 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] X-Requested-With: XMLHttpRequest 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Referer: https://bt-clmserver01.hqs.sbt.siemens.com/rm/web 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Cookie: JazzFormAuth=Form; SaveStateCookie=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Frm%2Ffolders%2F_tgOWwrPVEeGsn_ToVY7h1A; https://bt-clmserver01.hqs.sbt.siemens.com/jts/process/project-areas/_tgOWwrPVEeGsn_ToVY7h1A_0_filterStateCookie=1000; jfs-request-token-d79998c71e1443dfa36b1e9975b24b3c="y8/vy7R0Hrunry+Z2e9+cNrniyiasbDHf2kSo4cmcNo="; jfs-request-token-d310943449db49b8ae5f302fa9cc5684="G5zkbmYhukBn0iHYDBk7VL0r7wcGTIM8PZndI/WxOz8="; jfs-oauth-access-token0=243fd67441c84c0c946a7ef68b262717; jfs-oauth-access_token-secret0=ubFaX0gIiXhNIOONuGM/ppjzEY/bhR/fjXmoOxGgxF0=; JAZZ_AUTH_TOKEN=243fd67441c84c0c946a7ef68b262717&ubFaX0gIiXhNIOONuGM%2FppjzEY%2FbhR%2FfjXmoOxGgxF0%3D; jfs-oauth-realm-mapping=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%3D0; LtpaToken2=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; JSESSIONID=0000qYNGXZpFN-XXJ84GJ-KcF7W:-1 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Pragma: no-cache 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Cache-Control: no-cache 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSCS: AES128-SHA 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSIS: true 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSSC: https 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSPR: HTTP/1.1 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSRA: 139.16.77.215 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSRH: 139.16.77.215 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSSN: bt-clmserver01.hqs.sbt.siemens.com 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSSP: 443 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] $WSSI: IAYAADocZjiqgOTkk3d1pssZwGNYWFhYqHO0UL+uAAA= 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Surrogate-Capability: WS-ESI="ESI/1.0+" 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] _WS_HAPRT_WLMVERSION: -1 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Expect: 100-Continue 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Request-URI: https://bt-clmserver01.hqs.sbt.siemens.com/rm/types?resourceContext=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%2Fprocess%2Fproject-areas%2F_tgOWwrPVEeGsn_ToVY7h1A 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] X-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.07642075330552778 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] DoorsRP-Request-Type: private 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Accept: none 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] X-RRS-servername: "0" 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << [Request >>] Content-Type: text/plain 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << Content-Length: 188100 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << Content-Type: application/rdf+xml 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << ETag: "2bf01ca292024bfd85482847398486a50bb868d2" 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types - CRRRS4120I << Last-Modified: Tue, 27 Nov 2012 08:05:48 GMT 2012-11-27 09:09:19,038 [ WebContainer : 32] ERROR om.ibm.rdm.fronting.server.response.services.Types - CRRRS4120I << ---No entity- |
Accepted answer
Benjamin Silverman (4.1k●6●10)
| answered Nov 27 '12, 11:36 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Nov 27 '12, 11:38 p.m.
Hi Erwin,
The RRC web client will time out a query after 10 seconds. You can adjust this timeout to a higher value by modifying the property com.ibm.rdm.fronting.server.query.client.timeout in fronting.properties (<RRC Install dir>/server/conf/rm) from a value of 10000 (10 seconds) to something higher (ie - 20000 for 20 seconds) and restarting the server. But as you mentioned, there may be an underlying issue causing the query to perform slowly, so you may want to open a PMR with support, especially if the query still exceeds the threshold after setting a higher timeout. Hope it helps, Erwin Kunz selected this answer as the correct answer
Comments Hi Benjamin
you can also change the property via the web admin here and it should take affect immediately without a restart:
|
Your answer
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