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Call of RRC View ends with CRRW7611W


Erwin Kunz (94686080) | asked Nov 27 '12, 3:30 a.m.
Issue appear since upgrade from 3.0.1.4 to 4.0.0.1
WAS 8.05
FireFox ESR 10

When calling a View it happens that after 10 second I get the message
The list of artifact cannot be displayed. CRRW7611W The server was unable to generate the list of artifacts in a reasonable period of time.

I can try as much as I want. The error appears the same. But if somebody else does the same call and this end successfully, it will also end successfully  on my calls afterwards.
The query is not very complicated: Type and Folder. The amount of data is around 900

in the rm.log and SystemOut.log is following message
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << https/1.1 500
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Timing] 15ms
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>] GET https://bt-clmserver01.hqs.sbt.siemens.com/rm/types?resourceContext=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%2Fprocess%2Fproject-areas%2F_tgOWwrPVEeGsn_ToVY7h1A HTTP/1.1
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Host: bt-clmserver01.hqs.sbt.siemens.com
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Accept-Language: en-US,en;q=0.5
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-jazz-downstream-auth-client-level: 4.0
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-jazz-proxy-chained-callback: https://bt-clmserver01.hqs.sbt.siemens.com:443/rm/oauthCallback
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-Requested-With: XMLHttpRequest
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Referer: https://bt-clmserver01.hqs.sbt.siemens.com/rm/web
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Cookie: JazzFormAuth=Form; SaveStateCookie=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Frm%2Ffolders%2F_tgOWwrPVEeGsn_ToVY7h1A; https://bt-clmserver01.hqs.sbt.siemens.com/jts/process/project-areas/_tgOWwrPVEeGsn_ToVY7h1A_0_filterStateCookie=1000; jfs-request-token-d79998c71e1443dfa36b1e9975b24b3c="y8/vy7R0Hrunry+Z2e9+cNrniyiasbDHf2kSo4cmcNo="; jfs-request-token-d310943449db49b8ae5f302fa9cc5684="G5zkbmYhukBn0iHYDBk7VL0r7wcGTIM8PZndI/WxOz8="; jfs-oauth-access-token0=243fd67441c84c0c946a7ef68b262717; jfs-oauth-access_token-secret0=ubFaX0gIiXhNIOONuGM/ppjzEY/bhR/fjXmoOxGgxF0=; JAZZ_AUTH_TOKEN=243fd67441c84c0c946a7ef68b262717&ubFaX0gIiXhNIOONuGM%2FppjzEY%2FbhR%2FfjXmoOxGgxF0%3D; jfs-oauth-realm-mapping=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%3D0; LtpaToken2=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; JSESSIONID=0000qYNGXZpFN-XXJ84GJ-KcF7W:-1
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Pragma: no-cache
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Cache-Control: no-cache
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSCS: AES128-SHA
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSIS: true
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSSC: https
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSPR: HTTP/1.1
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSRA: 139.16.77.215
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSRH: 139.16.77.215
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSSN: bt-clmserver01.hqs.sbt.siemens.com
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSSP: 443
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      $WSSI: IAYAADocZjiqgOTkk3d1pssZwGNYWFhYqHO0UL+uAAA=
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Surrogate-Capability: WS-ESI="ESI/1.0+"
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      _WS_HAPRT_WLMVERSION: -1
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Expect: 100-Continue
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Request-URI: https://bt-clmserver01.hqs.sbt.siemens.com/rm/types?resourceContext=https%3A%2F%2Fbt-clmserver01.hqs.sbt.siemens.com%2Fjts%2Fprocess%2Fproject-areas%2F_tgOWwrPVEeGsn_ToVY7h1A
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-com-ibm-rdm-request-correlation-id: RRC_WEBUI_0.07642075330552778
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      DoorsRP-Request-Type: private
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Accept: none
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      X-RRS-servername: "0"
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I << [Request >>]      Content-Type: text/plain
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I <<      Content-Length: 188100
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I <<      Content-Type: application/rdf+xml
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I <<      ETag: "2bf01ca292024bfd85482847398486a50bb868d2"
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR com.ibm.rdm.fronting.server.headers.services.Types  - CRRRS4120I <<      Last-Modified: Tue, 27 Nov 2012 08:05:48 GMT
2012-11-27 09:09:19,038 [             WebContainer : 32] ERROR om.ibm.rdm.fronting.server.response.services.Types  - CRRRS4120I << ---No entity-


Accepted answer


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Benjamin Silverman (4.1k69) | answered Nov 27 '12, 11:36 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Nov 27 '12, 11:38 p.m.
Hi Erwin,

The RRC web client will time out a query after 10 seconds.  You can adjust this timeout to a higher value by modifying the property com.ibm.rdm.fronting.server.query.client.timeout in fronting.properties (<RRC Install dir>/server/conf/rm) from a value of 10000 (10 seconds) to something higher (ie - 20000 for 20 seconds) and restarting the server.

But as you mentioned, there may be an underlying issue causing the query to perform slowly, so you may want to open a PMR with support, especially if the query still exceeds the threshold after setting a higher timeout.  Hope it helps,
Erwin Kunz selected this answer as the correct answer

Comments
Erwin Kunz commented Nov 28 '12, 3:36 a.m.

Hi Benjamin

Thanks for your hint. I got the same hint from development.
I changed the value to 5min ( It's the standard value we use in ClearQuest)
Query end after 40 sec successfully.
..and btw it was not only type and folder but also "if parent exist"


Guido Schneider commented Nov 28 '12, 3:40 a.m.

you can also change the property via the web admin here and it should take affect immediately without a restart:
https://{host:port}/rm/rmadmin#action=com.ibm.rdm.fronting.server.web.advancedProperties
Find the entry in the table for com.ibm.rdm.fronting.server.query.client.timeout.

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