Cerrtain Users get UUID when saving work item after changing a specific field only
Hi Everyone,
I am running into a curious issue. I have three users (all members of a process role called "Technical Support") that are attempting to reassign work items by changing the "Owned By" field. When they go to save the work item, however, they receive the message: invalid UUID [https://<server>:<port>/ccm/web/projects/_<seemingly_random_jibberish_that_doesn't_refer_to_any_project_area>]. They are able to add comments, update other fields, etc, and successfully save the work item. It is only when attempting to change the "Owned By" field that this issue arises. I have verified that members of their process role have the ability to modify ALL work item attributes, so I can't imagine this is a permissions error. And yet, members of another process role (some group of managers) are able to update the "Owned By" field on the same tickets and save without issue. I have seen a couple of other posts about being unable to save an entire project area because of an Invalid UUID error. The problem there seemed to be browser-related. As this only arises with one particular attribute, I can't imagine that's the case. Has anyone experienced anything similar, or have any idea where I might be able to look for more info? If I have to provide some more details, I'm willing to do so, within reason. Thanks, - Josh |
Accepted answer
Hi Josh, From a recent post regarding this issue, your problem may be because of the type of browser being used. I've also had the same issue and found that it was browser that I was using that caused the issue (issue occurred in firefox 16.0.1, but had no issues using IE8).
Hope that helps! Doug Joshua Giangrande selected this answer as the correct answer
Comments The users are able to save the work items without error, provided they do not modify the "Owned By" field. If it were a browser issue, would it not prevent them from saving the work item regardless of which attribute they modify? That being said, I will pass that info along to them to at least rule it out. Thanks.
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You would think so, but my issue's behaviour was similar...though in my case the only field that was impacted was adding approvers...every other field could be modified without a problem. Well, I'll be darned. So far one guy has started testing using IE and hasn't had the problem again. I did not expect that to be the issue. Thanks for confirming you had the exact same problem!
Yes, there is an issue with FF16 where various operations that require selecting a user will cause an Invalid UUID error. This is why modifying the Owned By causes the error but other modifications do not.
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3 other answers
Been having the same problem and wracking my brain with permissions etc to figure it out and it's a Browser issue !!!
Very frustrating but thanks Doug for the post :) |
We have the issue too on RQM 2.x Please make sure when users use Firefox that they use version 10.0! This is not a license, or template issue, but an issue with the browser.
Sincerely, Carolyn Ford |