Errors received while loading the widgets in the CM dashboard

Namit Pande

(63●1●13●19) Oct 16 '12, 1:44 p.m.

After upgrading to RTC 4.0.0.1 from 3.0.1, most of the widgets in the dashboard including Release Burndown are throwing following error:

CRRDV0015E The report query results cannot be displayed. The server encountered an unexpected error that prevented it from retrieving the report query results. To find more details about this issue, open the JavaScript console of your browser by pressing F12, refresh the widget, and check the JavaScript console for any resulting errors.

Has anyone seen this issue and knows how to fix this? Thanks.

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Lauren Hayward Schaefer

JAZZ DEVELOPER Oct 17 '12, 7:07 a.m.

I did a quick search for your error message in the existing RTC defects and I didn't get any results. Did you try opening the Javascript console, refreshing the widget, and checking the console for errors? You may also want to check the server logs for any related error messages.

Karl Athanasiou

Nov 01 '12, 10:59 a.m.

Namit, You are not the only one that this has happened to. I have a PMR opened with IBM to resolve this. Are you having issues importing workitems via the eclipse client as well?

Anthony Giordano

Nov 08 '12, 2:31 p.m.

I am seeing the same issue....did they resolve and if so what was the fix?

Guido Schneider

Nov 24 '12, 10:16 a.m.

I have sae problem after upüdating from v.3.0.1.4 to v.4.0.0.1. Does you found a solution, or do you still have since one month, no widgets?

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Guido Schneider

(3.4k●14●91●115) edited

Nov 26 '12, 12:09 p.m.

We thougth the problems were in a not completted repotools upgrade. (see below).

But this is not true. This is another story. But I let this answer here, because I think it could also make sense to know this for others.

But it is definitivly not the answer to this particular problem.

1. Analyze repotools log files from the migration:

CRJAZ1440I A new type "StorageNode" was added.
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
Two policies can only be merged if their operation rules are exactly the same, but the two policies had a different number of rules
The user "ADMIN" has logged in to the database "//db1.clm.company.com:50000/JTS:user=xxxxxxxx;password=xxxxxxxx;".
Running post addTables for "com.ibm.team.repository"...
Running post addTables for "com.ibm.team.repository.auth"...
Running post addTables for "com.ibm.team.process"...
Running post addTables for "com.ibm.team.dashboard"...
Running post addTables for "com.ibm.team.jfs.resource"...
Running post addTables for "com.ibm.team.links"...
Running post addTables for "com.ibm.team.reports"...

DB2 SQL Error: SQLCODE=-204, SQLSTATE=42704, SQLERRMC=RIODS.TIMELINE, DRIVER=3.57.82

Running post addTables for "com.ibm.team.repository.friends"...
Running post addTables for "Full Text Migration Handler"...
The user "ADMIN" has logged out of the database "//db1.clm.company.com:50000/JTS:user=xxxxxxxx;password=xxxxxxxx;".
Database tables were added successfully.

THE BAD THING IS THAT REPOTOOLS TELLS US "SUCCESSFULLY".

The first Message (Two policies can only be merged ) can be ignored for this problem. See
https://jazz.net/forum/questions/86047/two-policies-can-only-be-merged-if-their-operation-rules-are-exactly-the-same-but-the-two-policies-had-a-different-number-of-rules

The second message (DB2 SQL Error) ist he bad one and must be solved according: https://jazz.net/forum/questions/88605/error-running-repotoolssh-addtables-during-upgrade-from-3013-to-4001

We did:

a) stop websphere (or tomcat in other deployments)
b) repotools-jts.bat -addTables

2. start Server (or Application server only e.g. Websphere, Tomcat)

3. Reset JTS and CCM

https://clmserver01.company.com/jts/admin/cmd/requestReset
https://clmserver01.company.com/ccm/admin/cmd/requestReset

4. Restart

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Karl Athanasiou

(31●2●13●17) Nov 26 '12, 10:21 a.m.

I am running Websphere and it turns out there was an issue on how Websphere was handling javascript.
I upgraded to 8.5.0.1.... that was a no no.
I had to downgrade to WAS 8.0.0.4.
the moment I did that it worked.
I see the same issues with 8.0.0.5.

Hope this helps.

Karl

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Guido Schneider

Nov 26 '12, 12:06 p.m.

Hello Karl, Yesterday I thought I have found the problem. But today, the problems came back, after a restart of WAS. Then we went back to our testsystem, where we run 4.0.0.1 since weeks without problem. There we run WAS 8.0.0.4. We upgraded WAS to 8.0.0.5, the version we run on the productive server. AND: the problem occured also on the testmachine. Now I read your answer and I think we can say: WAS 8.0.0.5/64bit has problems with WAS 8.0.0.4!!

Guido Schneider

Nov 29 '12, 4:33 p.m.

I filed a defect. https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=242945

Guido Schneider

Jan 15 '13, 10:50 a.m.

Looks like it is a bug in WAS and there is a APAR and testfix available. WSAS APAR PM79419

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Sandy Grewal

JAZZ DEVELOPER (1.6k●12●23) Dec 04 '12, 4:52 p.m.

The issue seems to be in WAS JIT
Workaround for this. Please add the following to the servers JVM options and try.
-Xjit:exclude={org/mozilla/javascript/UintMap.*}

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Benjamin Chodroff

(898●52●31) Dec 10 '12, 9:27 a.m.

I am running WAS 8.0.0.3 (with all fixpacks, but still at 8.0.0.3) and can confirm I am getting this same error (CRRDV0015E The report query results cannot be displayed...)

I will use the work around (-xjit...) but just wanted others to know about this problem. Perhaps the docs or the product should be patched?

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Robby Berner

Dec 19 '12, 3:28 a.m.

The workaround to add the generic JVM option -Xjit:exclude={org/mozilla/javascript/UintMap.*} is indeed fixing the dashboard problem for us. However, it seems , that JVM is not always taking the new option into account upon startup. We added the option and restartet WAS, but still dashboards did not work. Then we changed in addtion the minumum heap size and all-of-a-sudden it was working. After the next Server reboot, the correct functionality was gone again allthough the -Xjit option is still in place in the server.xml config file. Does anybody has recognized such a similiar JVM behavior ? It seems like JVM is having some persistency behavior ? How can I trace JVM to display the startup options ?

Robby Berner

Dec 19 '12, 3:38 a.m.

or maybe the persistency is within JTS/CCM ?

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Karl Athanasiou

(31●2●13●17) Dec 20 '12, 1:10 p.m.

This is actually not an issue with RTC... It is an identified issue with WebSphere.

An defect/bug/whatever was opened and they are working on getting the fix into the next WAS patch release.

I do not have the APAR/bug/whatever number.

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Guido Schneider

Dec 20 '12, 4:22 p.m.

The defect is: https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=242945

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Frank Schophuizen

(218●2●32●26) Jan 10 '13, 9:18 a.m.

I am running an evaluation of version 4.0.1 on Windows, using Tomcat and Derby. Actually on a WinXP 32-bit 2GB RAM machine. Same issue.

I will try the option: -Xjit:exclude={org/mozilla/javascript/UintMap.*}

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Frank Schophuizen

Jan 10 '13, 9:48 a.m.

After restart and even reboot, the problem persisted.

Frank Schophuizen

Jan 10 '13, 5:41 p.m.

I reran the setup wizard. Although I had done the express setup, the custom setup showed that finalizing the /admin application was not completed. After completion the error was gone. Let us hope it will not return after the next reboot

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Guido Schneider

(3.4k●14●91●115) Jan 15 '13, 10:53 a.m.

Summary of all of this discussions:

Looks like it is a bug in WAS and there is a APAR and testfix available.

WSAS APAR PM79419

See comments in:

https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=242945

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Errors received while loading the widgets in the CM dashboard

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