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Not receiving Approval Notification (Email)

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Sergio Polastri
(31●1●15●15) Oct 10 '13, 6:27 a.m.
 Hello,

We are not receiving any Approval Notification for a specific Project Area and also from the Project Areas that consumes the same process template (Process sharing).

Modify notifications and Welcome notification is working fine... any tips?

It's a client-facing deploy.

RTC 4.0.2

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Comments
Krzysztof Kaźmierczyk
Oct 10 '13, 7:38 a.m.

Hi Sergio,
Did you check into ccm.log and jts.log in <your-install>/server/logs directory? What are the errors you have there?

Sergio Polastri
Oct 10 '13, 9:24 a.m.

  2013-10-10 06:17:25,076 [ ccm: AsynchronousTaskRunner-4] ERROR com.ibm.team.workitem - CRRTC0261E: Could not generate mail message for user Sergio Luiz Salles Polastri Silva
com.ibm.team.workitem.service.internal.save.notify.TemplateException: 7 errors occurred while rendering template. Template ID: com.ibm.team.workitem.configuration.emailTemplates.approval Additional Info: Work Item 4940
at com.ibm.team.workitem.service.internal.save.notify.AbstractNotificationCreator.createNotificationForRecipient(AbstractNotificationCreator.java:200)
at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:176)
at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:88)
at sun.reflect.GeneratedMethodAccessor234.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy1042.executeTask(Unknown Source)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:153)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:116)
at java.lang.Thread.run(Thread.java:770)
2013-10-10 07:26:48,229 [ ccm: AsynchronousTaskRunner-3] ERROR com.ibm.team.repository - CRJAZ2388E Error encountered when synchronizing user data between servers in the background. The synchronizer will silently continue to attempt to synchronize the data.
CRJAZ1166I The stack trace hash is 2B68656CA8F93363C0A3162F0BE1C0D5247FF9C1.
com.ibm.team.repository.common.TeamRepositoryException: Read timed out
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.doCommunicate(CrossServerHttpClient.java:196)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:447)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:336)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:460)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClientService.send(CrossServerHttpClientService.java:68)
at sun.reflect.GeneratedMethodAccessor297.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy688.send(Unknown Source)
at com.ibm.team.repository.service.compatibility.AbstractCompatibilityService.send(AbstractCompatibilityService.java:56)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.get(CompatContributorService.java:706)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.query(CompatContributorService.java:682)
at com.ibm.team.repository.service.compatibility.contributor.internal.ServicesBasedContributorSynchronizerHelper.queryUrl(ServicesBasedContributorSynchronizerHelper.java:107)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:706)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:693)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.doPerformSynchronization(ContributorSynchronizer.java:257)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.performSynchronization(ContributorSynchronizer.java:195)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService$2.run(CompatContributorService.java:435)
at com.ibm.team.repository.service.internal.TeamServiceContext.runAsAdmin(TeamServiceContext.java:141)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:431)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:400)
at sun.reflect.GeneratedMethodAccessor311.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy761.performSynchronization(Unknown Source)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizingTask.runTask(ContributorSynchronizingTask.java:45)
at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:88)
at sun.reflect.GeneratedMethodAccessor234.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy763.executeTask(Unknown Source)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:153)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:116)

   2013-10-10 07:26:48,229 [ ccm: AsynchronousTaskRunner-3] ERROR com.ibm.team.repository - CRJAZ2388E Error encountered when synchronizing user data between servers in the background. The synchronizer will silently continue to attempt to synchronize the data.
CRJAZ1166I The stack trace hash is 2B68656CA8F93363C0A3162F0BE1C0D5247FF9C1.
com.ibm.team.repository.common.TeamRepositoryException: Read timed out
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.doCommunicate(CrossServerHttpClient.java:196)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:447)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:336)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:460)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClientService.send(CrossServerHttpClientService.java:68)
at sun.reflect.GeneratedMethodAccessor297.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy688.send(Unknown Source)
at com.ibm.team.repository.service.compatibility.AbstractCompatibilityService.send(AbstractCompatibilityService.java:56)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.get(CompatContributorService.java:706)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.query(CompatContributorService.java:682)
at com.ibm.team.repository.service.compatibility.contributor.internal.ServicesBasedContributorSynchronizerHelper.queryUrl(ServicesBasedContributorSynchronizerHelper.java:107)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:706)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:693)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.doPerformSynchronization(ContributorSynchronizer.java:257)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.performSynchronization(ContributorSynchronizer.java:195)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService$2.run(CompatContributorService.java:435)
at com.ibm.team.repository.service.internal.TeamServiceContext.runAsAdmin(TeamServiceContext.java:141)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:431)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:400)
at sun.reflect.GeneratedMethodAccessor311.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy761.performSynchronization(Unknown Source)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizingTask.runTask(ContributorSynchronizingTask.java:45)
at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:88)
at sun.reflect.GeneratedMethodAccessor234.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy763.executeTask(Unknown Source)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:153)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:116)
   at java.lang.Thread.run(Thread.java:770)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:140)
at com.ibm.jsse2.b.a(b.java:111)
at com.ibm.jsse2.b.a(b.java:90)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:384)
at com.ibm.jsse2.SSLSocketImpl.a(SSLSocketImpl.java:91)
at com.ibm.jsse2.f.read(f.java:43)
at org.apache.http.impl.io.AbstractSessionInputBuffer.fillBuffer(AbstractSessionInputBuffer.java:149)
at org.apache.http.impl.io.SocketInputBuffer.fillBuffer(SocketInputBuffer.java:110)
at org.apache.http.impl.io.AbstractSessionInputBuffer.readLine(AbstractSessionInputBuffer.java:264)
at org.apache.http.impl.conn.DefaultResponseParser.parseHead(DefaultResponseParser.java:98)
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:252)

Sergio Polastri
Oct 10 '13, 9:25 a.m.

 Follow the Approval Mail template (identical as the working PA)


<html>
<head>
</head>

<body>

<table>
<tr>
<td>ID:</td>
<td>
${workItem.identifier}&nbsp;&nbsp;&nbsp;&nbsp;<a href="${workItem.URL}">Open in web browser</a>
</td>
</tr>
<tr>
<td>Type:</td>
<td>${workItem.type}</td>
</tr>
<tr>
<td>Summary:</td>
<td>${workItem.title}</td>
</tr>
<tr>
<td>#if(${workItem.teamArea})Team Area:#else Project Area: #end</td>
<td>#if(${workItem.teamArea}) ${workItem.teamArea} / ${workItem.projectArea}#else ${workItem.projectArea}#end</td>
<tr>
<td>Filed Against:</td>
<td>${workItem.categoryName}</td>
</tr>
<tr>
<td>Status:</td>
<td>${workItem.state}</td>
<tr>
</table>

<br>
<b>${approvalDescription}</b>

</body>
</html>

2 answers
4,881 views
0 votes

2 answers

Permanent link
Krzysztof Kaźmierczyk
(7.5k●4●80●103) Oct 10 '13, 9:27 a.m.
  Hi Sergio,
It could be great to narrow down which part of the templat causes the issue. Start with following template to check if the issue is still there:

<body>Type: ${workItem.type} </body>

And then try successfully extending it.

Let us know what are the results.

0 votes

Comments
Sergio Polastri
Oct 10 '13, 1:13 p.m.

 not working... the same error

Sergio Polastri
Oct 10 '13, 1:13 p.m.

 2013-10-10 11:18:03,680 [ ccm: AsynchronousTaskRunner-0] ERROR com.ibm.team.workitem                               - CRRTC0261E: Could not generate mail message for user Sergio Luiz Salles Polastri Silva

com.ibm.team.workitem.service.internal.save.notify.TemplateException: 7 errors occurred while rendering template. Template ID: com.ibm.team.workitem.configuration.emailTemplates.approval Additional Info: Work Item 4939
at com.ibm.team.workitem.service.internal.save.notify.AbstractNotificationCreator.createNotificationForRecipient(AbstractNotificationCreator.java:200)
at com.ibm.team.workitem.service.internal.save.notify.ChangeEventMailNotifier.runTask(ChangeEventMailNotifier.java:176)
at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:88)
at sun.reflect.GeneratedMethodAccessor234.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at $Proxy1042.executeTask(Unknown Source)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:153)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:116)
at java.lang.Thread.run(Thread.java:770)

Permanent link
Krzysztof Kaźmierczyk
(7.5k●4●80●103) Oct 10 '13, 3:03 p.m.
  Hi Sergio,
I believe that it wiil be the best if you open new PMR for that. We will need to reproduce the issue with your template then.

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Question asked: Oct 10 '13, 6:27 a.m.

Question was seen: 4,881 times

Last updated: Oct 10 '13, 3:03 p.m.

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