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question asked: Oct 16 '12, 4:58 a.m.
question was seen: 6,274 times
last updated: Oct 16 '12, 10:58 a.m.

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RRC 4.0.0.1 Browser Add-on will not start, error ID CRRRW7386E.

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Kor Meelker (38●2●3●6) | asked Oct 16 '12, 4:58 a.m.
 I'm trying to edit a Business Model Diagram with RRC 4.0.0.1.
The required installation of the RRC Browser Add-on starts automaticly and installs succesfully. 
But after restart of FireFox, I get the error ID CRRRW7386E 
After a uninstal and reinstall of the RRC Browser Add-on, the same error occurs.

This problems persist on several pc's in my environment. 
I'm running Firefox 16.0.1 on a Win7 machine.

Kor Meelker

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Benjamin Silverman (4.1k●6●10) | answered Oct 16 '12, 9:57 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Kor,

I suggest trying the add-on install on FireFox 10ESR, as FireFox 16 is not a supported browser version.  Hope it helps,
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Kor Meelker commented Oct 16 '12, 10:58 a.m.

Benjamin,


Thanks for you answer.. 
While waiting for an answer, i have tried it in Internet Explorer 9 and this works fine. So I will be using IE and not install firefox 10.

Kor 

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