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How can I update the LDAP password in RTC after changing it on LDAP server?

Karl Weinert (2.0k52736) | asked Oct 11 '12, 8:54 a.m.
The User that I use to connect to the LDAP server had the password changed and now I cannot seem to start RTC due to authentication errors.

WARNING: Exception performing authentication
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr:DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece ]

I tried using a clear text password in the file with no luck.

Any other ideas?
I'm using Active Directory if that makes a difference.

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Jared Russell (1.3k12019) | answered Oct 11 '12, 9:45 a.m.
edited Oct 11 '12, 9:46 a.m.
This might work but I'm not 100%:
  • Make a backup of your file
  • Remove the property so that your Jazz server reverts back to local app server authentication
  • Add a user with the JazzAdmin role to your app server's user repository (e.g. tomcat-users.xml for Tomcat)
  • Start the app server (I assume you've updated the bind password in your app server?)
  • Login to the JTS using your JazzAdmin user
  • Run through the /jts/setup and set-up the LDAP settings again when you get to the authentication page
Karl Weinert selected this answer as the correct answer

Karl Weinert commented Oct 11 '12, 11:25 a.m.

Thanks Jared,
Actually I had forgotten to update the bind password in the  server.xml  file under the .\server\tomcat\conf directory.
Once that was changed I was able to start the server and update the password under the advanced properties

(I did forget to mention I was using tomcat.)

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