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RTC Queries

mrp singer (1021315) | asked Jul 19 '12, 1:24 a.m.
We need some technical details
I would like to understand the below list
1. Parent / Child relationship in RTC ( unlike in CQ Reference_List)
2. RTC E-mail Reader ( Creating a new workitem via Email facility)
3. Do jo example

Can some help me to undstand and proceed further


Ralph Schoon commented Jul 19 '12, 2:10 a.m.

Please consider to split questions into related pieces. In addition, you should consider to make them more precise and provide more context about what the question really is. I can't see a question at all in 1. A parent child realtionship is pretty basic, what is the question? For 3, a Dojo example for what?

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Ralph Schoon (63.2k33646) | answered Jul 19 '12, 5:58 a.m.

one way you can try is create a validator as described in or . This would not impact the size of the attribute, but your regular expression would only allow the values you want. Please read the whole area of for additional useful information. You need to throw an error and also to configure the Precondition mentioned in the wiki to prevent from saving wrong values.

Also consider reading:
Ralph Schoon selected this answer as the correct answer

mrp singer commented Jul 19 '12, 7:57 a.m.

Hi, Thank you very much Ralph. i wil definately i will go through those link and update you on the status. One more Query.. Can we add prefix to word for Workitem ID. Default it wil come number number example : Workitem is Parnet ID 5 instead of only 5 and itshoul display Parent5 : summary (of workitem) it will be easy to identify when we link parent and child by looking at this , if we have prefix with ID? is it possible? and thank you so much for your information and time

Ralph Schoon commented Jul 19 '12, 8:12 a.m.

No. And I would want to question why you want to do that. It would confse me completely if the ID of the work item would change because someone changed the parent. What you could do using e followup action or some other mechanism would be to create a custom attribute that shows this information.

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Ralph Schoon (63.2k33646) | answered Jul 19 '12, 2:07 a.m.
There is, as far as I know no RTC E-mail reader available at this time. This work item tracks the request:

mrp singer commented Jul 19 '12, 5:02 a.m.

Hi Ralph Thank you for your quick response on this. Basically i would like on RTC is 1. How set Parent and Child relationship, so that i can create child workitem from Parnet 2. How to set attribute size as required? default is 250 bytes available, how to custom length of each attribute? Could please help me to understand

Regards, Prasanna

Henry Armburg Jennings commented Mar 04 '13, 6:17 a.m.

Hi mrp singer,

The company I work for (a business partner of IBM) has an RTC Email Reader (and Sender too) as part of it's portfolio. Here's a link to the product: 



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Ralph Schoon (63.2k33646) | answered Jul 19 '12, 5:25 a.m.
edited Jul 19 '12, 5:25 a.m.
You can set the parent child relationship in several places. On the work item Links tab you can create links to other work items, which includes parent/child. You can also create a new task here. If the type does not match you can change it before creating it (and after). You can drag and drop on plans to create this relationship as well.

RTC provides several attribute types. You can not change the size. There are given sizes and I have seen a response on this forum, but I can't find it right now. I am puzzled about the 250 bytes. Which type do you refer to?

mrp singer commented Jul 19 '12, 5:47 a.m.

Hi Ralph I were referring string attribute type. similarly can we reset size of only 25chars? though we have select string and it will allow more than 25 chars and till 250 chars or if we exeeded it will throw message that having more than 250 bytes. pls reduce it. Basically i want have Project ID = 10 chars, other attribute xyz = 15chars how to change the size or length of each attribute hope you got me !

Regards mrp

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