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question asked: Jun 11 '12, 5:40 p.m.
question was seen: 3,989 times
last updated: Jun 12 '12, 2:19 a.m.

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RTC Mail Configuration Modification

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Muktar Mohammed (13●1●19●24) | asked Jun 11 '12, 5:40 p.m.
Hello there,

Is it possible to modify the default RTC Mail configuration?
I want to apply a modified mail configuration for users at a global level.

Thank you,
mm
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David Olsen commented Jun 12 '12, 12:42 a.m.
JAZZ DEVELOPER

What do you want to modify? How do want the mail to behave differently?

Muktar Mohammed commented Jun 12 '12, 1:53 a.m.

Hi David,

If a user is an owner, creator, or subscriber of a work item, by default he/she will get emails for all actions except these two: "Subscriber added or removed" and "Owner started/stopped working on the Work Item".

Let's say I do not want owner, creator, or subscriber to receive emails when "Tags added or removed". I also want the default email format to be in HTML.

So how would I go about applying these changes globally, and make this setting the default?

Thank you for your help. mm

David Olsen commented Jun 12 '12, 2:19 a.m.
JAZZ DEVELOPER

I don't know the answer. I just thought you would be more likely to get an answer if your question was more clear. I suggest that you edit the original question rather than just putting the information in a comment.

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