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question asked: Jun 06 '12, 8:59 a.m.
question was seen: 5,751 times
last updated: Jun 07 '12, 12:30 a.m.

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in RQM it takes approximately 5 minutes to trigger an email.

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anoop mc (748●11●200●221) | asked Jun 06 '12, 8:59 a.m.
Hi,

We have teams reporting an issue that when a work item is created in RQM it takes approximately 5 minutes to trigger an email.

RQM Version: 2.0.1 iFix5

In Clearquest I have seen this option which can be set using web-interface and I don't see in RQM.

Navigating to RQM > Jazz Server Administration > Email Settings doesn't show any values.

Can anyone guide me here ...

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Jerry Shengulette (639●1●4) | answered Jun 06 '12, 10:02 a.m.
JAZZ DEVELOPER
Hi,

You'll probably be able to get more specific information if you post this as a jazz foundation inquiry at https://jazz.net/forum/tags/jazz-foundation/.   However, in general, the "delayed" email notification is by design. 
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Jerry Shengulette (639●1●4) | answered Jun 06 '12, 10:16 a.m.
JAZZ DEVELOPER
At least  my current 4.0 install has a "Mail Notification Send Interval" that can be configured on the "Advanced Properties" page.
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anoop mc (748●11●200●221) | answered Jun 07 '12, 12:30 a.m.
Hi,

For this issue I found a solution.

1. Login to RQM Server Web Console

2. Under Server Settings > Click on Advanced Properties

3. Scroll Down to Work Item Component - where you can set Mail Notification Send Interval (seconds).   
   

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