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question asked: Nov 08 '11, 2:08 p.m.
question was seen: 4,989 times
last updated: Nov 08 '11, 2:08 p.m.

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Error attaching screen capture to work item

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Rob Brown (21●3●3) | asked Nov 08 '11, 2:08 p.m.
In the RTC web client, I am attempting to perform a screen capture using the tool on the work item screen. Everything is fine to the point where I want to attach the screen capture to the current work item. When I click the work item under "Attach To:", I get the following error:

Error while attacing screen capture. Reason: Bad Request (400)

I have tried using IE8, Chrome and FireFox and the problem exists in all three browswers. Others in my office don't have this problem so I suspect it might be a Java issue. I currently having JRE 1.6.0_11-b03 as the default whereas the people not having the problem are using JRE 1.6.0_16-b01.

Any ideas?

3 answers

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Boris Kivshar (86●8●6) | answered Nov 08 '11, 10:08 p.m.
Does it work when you upgrade java?

It has always worked for me, at the moment I am on: 1.6.0_24
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Rob Brown (21●3●3) | answered Nov 16 '11, 10:26 a.m.
Does it work when you upgrade java?

It has always worked for me, at the moment I am on: 1.6.0_24


I have not upgraded Java but will try that. Thanks.
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Vidhya Prakash (85●31●33) | answered Dec 08 '11, 9:06 a.m.
Does it work when you upgrade java?

It has always worked for me, at the moment I am on: 1.6.0_24


I have not upgraded Java but will try that. Thanks.


Was there a solution for this issue? I have one of the user facing similar error.

Any help would be appreciated !!

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