Unable to open Word document in RRC thick client

Robin Barrow

(71●3●3) Oct 17 '11, 5:11 p.m.

We have RRC thick client V 2.0.0.1. User has trouble opening word document for editing within the client. Get the error:

"An error has occurred. java.lang.NulPointerException"

Happens on some documents and not others. As a work around user downloaded document to laptop, made the edits, uploaded again. This takes much longer and hurts productivity.

Any help is appreciated.

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Stef van Dijk

FORUM MODERATOR / JAZZ DEVELOPER (2.0k●1●7●9) Oct 17 '11, 6:52 p.m.

Hi Robin,

Version 2.0.0.1 is getting to be a bit of an old release and we've made numerous fixes in subsequent releases. Would it b possible to try tis in a more recent version. Or alternatively, if you woul like to send m the document, I can test it in newer versions to see how it fairs.

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Question asked: Oct 17 '11, 5:11 p.m.

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Last updated: Oct 17 '11, 5:11 p.m.

Unable to open Word document in RRC thick client

Robin Barrow

1 answer

4,779 views

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One answer

Stef van Dijk

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