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CQ synch: The user has a "Contributor" client acce


Jirong Hu (1.5k9290258) | asked Sep 20 '11, 2:37 p.m.
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Missing required license
An error response was received from the Jazz Team Server. Status=400. Message: CRJAZ1381I The user has a "Contributor" client access license assigned that would normally allow this operation, but the license expired on 9-Apr-2011 3:27 PM. You can install a permanent client access license to re-enable this operation.

https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=137679

It says: "Un-assign the expired license from the user leaving them with just the new license and then the user can submit work items.", but I don't see any multiple assignment of licenses. There is no expired trial license assignment at all, please see attached image.

It's a Windows 2003 VM with CCCQ 7.1 and RTC 3.0 with Tomcat and Deby.

Thanks
Jirong
http://i56.tinypic.com/2nroxgz.png

3 answers



permanent link
Matthew Alexander (18126) | answered Sep 21 '11, 10:58 a.m.
JAZZ DEVELOPER
Hi Jirong,

Please see the last comment comment here.

It looks like you may need to upgrade to 3.0.1 to get the fix.

permanent link
Jirong Hu (1.5k9290258) | answered Sep 21 '11, 12:09 p.m.
Hi Jirong,

Please see the last comment comment here.

It looks like you may need to upgrade to 3.0.1 to get the fix.


I read that post, but IBM can't ask a client to upgrade just for this?!

I did further experiments, I uploaded a production license key which has 254 developers (the unlocked one), but
1. The max purchase number I can put is 10, not 254.
2. Look at the image below, the expired license key is no longer expired.
3. When I assign a new user, it still get license from that old expired one.
4. And I am still getting the same error from CQ sych.

Now I am not sure if it's the Contributor license or Developer license is causing the problem, but the user is not assigned and never assigned a Contributor license.

http://i51.tinypic.com/2hp54d1.png

permanent link
Jirong Hu (1.5k9290258) | answered Sep 21 '11, 2:39 p.m.
Hi Jirong,

Please see the last comment comment here.

It looks like you may need to upgrade to 3.0.1 to get the fix.


The problem is resolved by re-starting the Jazz server, which probably making the license update taking effect. I guess only IBM can explain this.

Jirong

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