CQ synch: The user has a "Contributor" client acce
![]()
Save Work Item
Missing required license An error response was received from the Jazz Team Server. Status=400. Message: CRJAZ1381I The user has a "Contributor" client access license assigned that would normally allow this operation, but the license expired on 9-Apr-2011 3:27 PM. You can install a permanent client access license to re-enable this operation. https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=137679 It says: "Un-assign the expired license from the user leaving them with just the new license and then the user can submit work items.", but I don't see any multiple assignment of licenses. There is no expired trial license assignment at all, please see attached image. It's a Windows 2003 VM with CCCQ 7.1 and RTC 3.0 with Tomcat and Deby. Thanks Jirong |
3 answers
![]()
Hi Jirong,
Please see the last comment comment here. It looks like you may need to upgrade to 3.0.1 to get the fix. |
![]() Hi Jirong, I read that post, but IBM can't ask a client to upgrade just for this?! I did further experiments, I uploaded a production license key which has 254 developers (the unlocked one), but 1. The max purchase number I can put is 10, not 254. 2. Look at the image below, the expired license key is no longer expired. 3. When I assign a new user, it still get license from that old expired one. 4. And I am still getting the same error from CQ sych. Now I am not sure if it's the Contributor license or Developer license is causing the problem, but the user is not assigned and never assigned a Contributor license. |
![]() Hi Jirong, The problem is resolved by re-starting the Jazz server, which probably making the license update taking effect. I guess only IBM can explain this. Jirong |
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.