CQ Connector will not start because of license problem
When I start up the CQ Connector gateway I get the following message in the cmd window:
18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) .
Please check the Jazz server edition or the license granted to the Jazz login account configured for the ClearQuest Connector.
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions.
I am not sure why this is not working, anybody seen anything similiar?
18 Jun 2008 13:08:30,004 ERROR com.ibm.rational.interop.level1 - CRRTC4543E: CQ Event Polling has NOT been started
com.ibm.team.interop.service.managers.clearquest.common.InteropException: The ClearQuest Connector has not been started because of license issues on Jazz server(s) .
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.checkLicenses(CQInteropPollingManager.java:791)
at com.ibm.rational.connector.cq.gateway.CQInteropPollingManager.initialize(CQInteropPollingManager.java:813)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.pollingIncoming(PollingThread.java:44)
at com.ibm.rational.connector.cq.gateway.polling.PollingThread.run(PollingThread.java:31)
I setup the user that the connector runs with, to use the CQ connector license and they have JazzUser permissions.
I am not sure why this is not working, anybody seen anything similiar?
12 answers
Check that the CQ connector account and password are specified correctly in the com.ibm.team.uris property. I am going to open a work item against this because one will get this error if either are incorrect, but the next message I see in the log is an invalid username or password.
Lorelei
Jazz CQ Connector Team
Lorelei
Jazz CQ Connector Team
I am running the Standard edition of the Jazz Server.
Here is the message I get when I check the status of the gateway:
Gateway started at: 6/18/08 1:08 PM
Uptime: 19:10:14
Gateway Version: I20080530-1457
There were problems connecting to the CQ DB, Tconcert/test1
null
I believe I have specified the CQ Connector account and password correctly in the com.ibm.team.uris property.
Any other ideas?
Here is the message I get when I check the status of the gateway:
Gateway started at: 6/18/08 1:08 PM
Uptime: 19:10:14
Gateway Version: I20080530-1457
There were problems connecting to the CQ DB, Tconcert/test1
null
I believe I have specified the CQ Connector account and password correctly in the com.ibm.team.uris property.
Any other ideas?
It's a bug (which has been fixed for the final release) that the message in the status page is bogus; see
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/57403
But this has been seen when either the Jazz server isn't running, or the CQ gateway cannot contact it for some reason (e.g. bad URL in the com.ibm.team.uris property). One problem others have encountered is having an invalid character in the URL (e.g. '@', perhaps in the username or password field). Such characters need to be escaped according to the URL standard (e.g. '@' is '%40').
John
Jazz ClearQuest Connector Team
https://jazz.net/jazz/resource/itemName/com.ibm.team.workitem.WorkItem/57403
But this has been seen when either the Jazz server isn't running, or the CQ gateway cannot contact it for some reason (e.g. bad URL in the com.ibm.team.uris property). One problem others have encountered is having an invalid character in the URL (e.g. '@', perhaps in the username or password field). Such characters need to be escaped according to the URL standard (e.g. '@' is '%40').
John
Jazz ClearQuest Connector Team
So I am assuming I am seeing the status problem because of the bug.
So the problem now is that when I go to setup my synchronization rules I get the following error:
External type information is not available
java.lang.RuntimeException: com.ibm.team.interop.service.mangagers.clearquest.common.InteropException: Server error on the ClearQuest gateway - status 403
I cannot find any information about this on this forum, anybody have any ideas?
Thanks
So the problem now is that when I go to setup my synchronization rules I get the following error:
External type information is not available
java.lang.RuntimeException: com.ibm.team.interop.service.mangagers.clearquest.common.InteropException: Server error on the ClearQuest gateway - status 403
I cannot find any information about this on this forum, anybody have any ideas?
Thanks
That's what you'll see when the CQ Gateway encounters the login/license problem that you originally reported. Have you done something to resolve your original issue? If not, then the Gateway is basically refusing to service any requests because it thinks it isn't licensed to run. If you're still seeing the error message in the Gateway log that you originally reported, then nothing else is going to work.
John
Jazz CQ Connector Team
John
Jazz CQ Connector Team
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