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question asked: Jul 28 '11, 3:03 a.m.
question was seen: 5,832 times
last updated: Oct 25 '13, 9:58 a.m.

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how to configure to get notification 1 day before due date

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vizeet srivastava (1●1●1) | asked Jul 28 '11, 3:03 a.m.
Hi,

How can we configure RTC to send reminder email 1 or 2 days before due date of a workitem?

Thanks
Vizeet

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Arne Bister (2.6k●1●28●32) | answered Jul 28 '11, 7:53 a.m.
JAZZ DEVELOPER
Hi Vizeet,

I am not aware that RTC per se has a switch that would allow for conditional email notification with regard to a nearing due date. One way of sending such emails would be to use an external scheduler (or e.g. jazz build mechanism) to fire e.g. twice a day and run a query for all open work items. If due date < certain interval then generate email.

- Arne
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Anu Francis (21●2●1) | answered Nov 28 '11, 5:08 a.m.
Hi Vizeet,

I am not aware that RTC per se has a switch that would allow for conditional email notification with regard to a nearing due date. One way of sending such emails would be to use an external scheduler (or e.g. jazz build mechanism) to fire e.g. twice a day and run a query for all open work items. If due date < certain interval then generate email.

- Arne
Hi, Have you used this external scheduler...could you please share how you have done it ...
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varun ibm commented Oct 25 '13, 9:58 a.m.

I would be interested in this too.. This would help us in giving preference for the unresolved tasks nearing due date..! 

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