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question asked: Jul 25 '11, 5:49 a.m.
question was seen: 4,637 times
last updated: Jul 25 '11, 5:49 a.m.

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Display an Insight report in the RTC dashboard

0
Shilpa Sawant (6●2●2) | asked Jul 25 '11, 5:49 a.m.
Hi,

I am trying to display an Insight Report in the RTC Dashboard by using following link.

See https://jazz.net/help-dev/rational-insight/topic/com.ibm.rational.raer.install.doc/topics/t_config_insight_lic_to_support_clm.html for instructions on how to create and configure the Jazz namespace in Insight and use JTS as the authentication server.

But when I try to open Report server it gives me following error

CRRRL5001E: The Jazz namespace cannot load the configuration file 'jazzns_config.xml'. Users are unable to log on to the report server until this issue is resolved.


jazzns_config.xml contains following content

<?xml version='1.0' encoding='utf-8'?>
<jazz-namespace encrypted="false">
<jazz-server url="https://9.126.40.138:9443/jts" oauth-key="ba404efff0a74ef5b10bef4275089950" oauth-secret="@passw0rd"/>
<report-server url="http://ch2dlfi051.in.ibm.com:9085/insight/servlet/dispatch"/>
</jazz-namespace>

3 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Xuan Jiang (378●5●8) | answered Jul 25 '11, 6:49 p.m.
Hi,

I am trying to display an Insight Report in the RTC Dashboard by using following link.

See https://jazz.net/help-dev/rational-insight/topic/com.ibm.rational.raer.install.doc/topics/t_config_insight_lic_to_support_clm.html for instructions on how to create and configure the Jazz namespace in Insight and use JTS as the authentication server.

But when I try to open Report server it gives me following error

CRRRL5001E: The Jazz namespace cannot load the configuration file 'jazzns_config.xml'. Users are unable to log on to the report server until this issue is resolved.


jazzns_config.xml contains following content

<xml>
<jazz>
<jazz>
<report>
</jazz>



Please paste the content of AAA.properties as well.
0
permanent link
Shilpa Sawant (6●2●2) | answered Jul 26 '11, 1:31 a.m.
Hi,

I am trying to display an Insight Report in the RTC Dashboard by using following link.

See https://jazz.net/help-dev/rational-insight/topic/com.ibm.rational.raer.install.doc/topics/t_config_insight_lic_to_support_clm.html for instructions on how to create and configure the Jazz namespace in Insight and use JTS as the authentication server.

But when I try to open Report server it gives me following error

CRRRL5001E: The Jazz namespace cannot load the configuration file 'jazzns_config.xml'. Users are unable to log on to the report server until this issue is resolved.


jazzns_config.xml contains following content

<xml>
<jazz>
<jazz>
<report>
</jazz>



Please paste the content of AAA.properties as well.

################################################################
# Registration of authentication listeners for all namespaces. #
#################################################################
authentication.listener.1=com.ibm.rational.insight.licensing.AuthenticationListener
#authentication.listener.2=<your java class>
#authentication.listener.3=<your java class>

################################################################
# Registration of namespace specific authentication listeners. #
################################################################
#authentication.listener.namespace.<namespaceID>.1=<your java class>
#authentication.listener.namespace.<namespaceID>.2=<your java class>
#authentication.listener.namespace.<namespaceID>.3=<your java class>
0
permanent link
Cheng-Yee Lin (61●1) | answered Jul 27 '11, 11:00 a.m.
JAZZ DEVELOPER
Shilpa,

The "encrypted" attribute in the jazzns_config.xml file you posted is "false". Normally, when the report server is (re)starting, the server will change its value to "true" and encrypt both the "oauth-key" and "oauth-secret" attributes as well. This seems to indicate that the report server was not started properly.

So, can you try stopping and starting the report server again?

-- Cheng-Yee

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